As a Customer Success Intern, you will assist in onboarding customers, responding to inquiries, monitoring engagement metrics, and supporting the Customer Success team.
At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.
Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 700 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.
You will help customers achieve their goals, and this is only possible by understanding the users’ needs and by having an outstanding knowledge of the Kpler offering. Everyday is different for a Kplerian CSM!
This is a 6 months internship.
This role is open to interns based in Singapore, London or Dubai. The candidate would require RTW and to be based in the country of application.
Key Responsibilities
- Assist in onboarding Tier 3 new customers, ensuring they understand our products and services.
- Respond to customer inquiries via email and chat, providing timely and helpful solutions.
- Monitor customer usage and engagement metrics, helping to identify opportunities for improvement.
- Support Customer Success Managers in creating usage reports and track customer health
- Assist in maintaining help articles, guides, or tutorials for customers.
- Participate in customer feedback sessions and help gather insights for product and service improvements.
- Collaborate with sales, marketing, and product teams to ensure a seamless customer experience.
Skills and Experience
- Currently pursuing a degree in Business, Marketing, Communications, or a related field.
- Strong interpersonal, written, and verbal communication skills.
- A problem-solving mindset with strong attention to detail and ownership.
- Ability to work independently and collaboratively in fast-paced, high-scale environments.
- Ability to use CRM tools, spreadsheets, and customer management software (training provided if needed).
- Ability to apply a data-driven approach to performance analysis and decision-making.
- Ability to identify trends and monitor, analyze, and interpret customer usage data.
- Ability to document processes and contribute to process improvement initiatives.
- Understanding of SaaS customer journeys, onboarding, and adoption models.
- A proactive, solution-oriented mindset with a focus on continuous improvement.
We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you’ve found your ideal destination. Are you ready to embark on this exciting journey with us?
We make things happen
We act decisively and with purpose, going the extra mile.
We build
together
We foster relationships and develop creative solutions to address market challenges.
We are here to help
We are accessible and supportive to colleagues and clients with a friendly approach.
Our People Pledge
Don’t meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don’t match 100% of the job requirements. Don’t let the confidence gap stand in your way, we’d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.
Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.
By applying, I confirm that I have read and accept the Staff Privacy Notice
Top Skills
Crm Tools
Customer Management Software
Spreadsheets
Kpler London, England Office
London, United Kingdom
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