Customer Success Engineer

Company Description

About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.

Job Description

The Customer Success Engineer (CSE) is a technical, customer-facing role critical to ensuring the success and satisfaction to CyberArk’s customers. As a CSE, you are an on-demand technical expert, stepping in to assist customers with advanced questions, deliver solution demonstrations, support integrations, and guide deployments. Your expertise bridges the gap between technical implementation and business needs, enabling customers to achieve their objectives efficiently and securely. By partnering with Customer Success Managers (CSMs) and Account Executives (AEs), you help solve complex challenges, optimize customer environments, and drive adoption of CyberArk’s solutions.

Responsibilities:

• Act as a trusted technical expert for customer engagements initiated by CSMs or AEs, addressing complex technical challenges, questions, and requests.
• Showcase Venafi’s capabilities through tailored demos, guide scalable machine identity solutions, support deployments across environments, and resolve technical issues to ensure customer satisfaction.
• Deliver technical workshops, enablement sessions, and best practices to help customers optimize their Venafi implementations.
• Support DevOps and automation initiatives, helping customers integrate Venafi solutions with CI/CD pipelines and tools such as Jenkins, Docker, Kubernetes, and Ansible.
• Collaborate with internal teams to provide feedback and insights on customer needs, helping to shape the future of Venafi’s products and services.
• Stay current with industry trends, emerging technologies, and Venafi product updates to deliver cutting-edge guidance to customers.

#LI-HEH

Qualifications

• 3+ years of experience in customer-facing technical roles, such as solution engineering, technical support, or professional services.
• Hands-on experience with Venafi products including TLS Protect, CodeSign Protect, SSH Protect, Zero-Touch PKI, TLS Protect Cloud, TLS Protect for Kubernetes.
• Strong understanding of PKI, TLS/SSL protocols, and cryptographic standards.
• Proficiency in scripting and automation (e.g., PowerShell, Python, Ansible).
• Familiarity with DevOps and CI/CD tools (e.g., Jenkins, Docker, Kubernetes).
• Hands-on experience with Kubernetes and cert-manager for certificate management and orchestration.
• Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and key management services (e.g., Azure Key Vault).
• Experience with encryption, SSH key management, and code signing practices.
• Familiarity with identity and access management (IAM) tools and frameworks.
• Exceptional communication and presentation skills, capable of simplifying technical concepts for non-technical audiences.
• Proven ability to manage multiple technical projects and prioritize tasks in a fast-paced environment.
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

Additional Information

We are proud to foster a diverse and inclusive workplace, where every individual's unique background, perspective, and contribution is celebrated. We believe that by embracing diversity, we drive innovation and create a stronger, more united team. Inclusion is at the heart of who we are and how we succeed. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity, or disability. Upon conditional offer of employment, candidates are required to complete a comprehensive background check as per our internal policy.
CyberArk is an equal opportunities employer. If you would like any special arrangements made for your interview, please inform the EMEA Talent Acquisition team upon your application so that we may take steps to accommodate your needs