The Customer Success Engineer ensures customers get value from products, providing training, deployment support, and fostering customer satisfaction through strong relationships.
Zero Networks is looking for a dedicated and customer-focused Customer Success Engineer to join our team. In this role, you will be responsible for ensuring that our customers derive maximum value from our products post-purchase. You will act as a vital link between our technical teams and customers, providing training, deployment support, and ongoing engagement to foster strong relationships and drive customer satisfaction.
- Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience.
- Deep understanding of modern Cyber Security technologies and trends
- Understanding of regulatory frameworks such as DORA & NIST
- Previous experience working with a Cyber Security Vendor a distinct advantage
- 5+ years of experience in a customer success, technical support, or related role, preferably in the SaaS or information security industry.
- Strong technical background with the ability to understand complex technical concepts and communicate them effectively to non-technical audiences.
- Must have technical understanding of Active Directory, REST APIs, scripting technology (Python or PowerShell), and Operating Systems (Windows, Linux, Mac)
- Excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences.
- Proven ability to manage multiple priorities and adapt to changing customer needs in a fast-paced environment.
- Experience conducting training sessions or workshops is a plus.
- Strong problem-solving and analytical skills, with the ability to think critically and develop innovative solutions.
Top Skills
Active Directory
Linux
macOS
Powershell
Python
Rest Apis
Windows
Similar Jobs
Artificial Intelligence • Big Data • Cloud • Security • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Lead new business acquisition and expansion across the UK Energy sector, selling Nasuni's cloud unstructured data platform. Build territory plans, engage senior IT and operational stakeholders, drive complex six- and seven-figure enterprise deals, co-sell with cloud partners, and deliver measurable outcomes like ransomware resilience, cost optimisation, and AI-readiness.
Top Skills:
Nasuni,Aws,Azure,Gcp,Saas,Hybrid Cloud,Cloud Storage,Backup And Recovery,Cybersecurity,Observability,Unstructured Data,Ai,Ai-Powered Sales Tools
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
The Credit Sales Specialist engages with clients on credit risk solutions, provides presentations, collaborates with sales teams, and analyzes market trends to enhance sales strategies.
Top Skills:
MS OfficeSalesforce
Information Technology • Cybersecurity
Manage and grow EMEA distributor partnerships to drive high-volume channels. Develop joint GTM plans, enablement, pipeline generation, events, and account planning to increase revenue and market presence.
Top Skills:
Microsoft LicensingMspSaaS
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
