Zero Networks is looking for a dedicated and customer-focused Customer Success Engineer to join our team. In this role, you will be responsible for ensuring that our customers derive maximum value from our products post-purchase. You will act as a vital link between our technical teams and customers, providing training, deployment support, and ongoing engagement to foster strong relationships and drive customer satisfaction.
· Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience.
5+ years of experience in a customer success, technical support, or related role, preferably in the SaaS or information security industry.
· Strong technical background with the ability to understand complex technical concepts and communicate them effectively to non-technical audiences.
· Must have technical understanding of Active Directory, REST APIs, scripting technology (Python or PowerShell), and Operating Systems (Windows, Linux, Mac)
· Excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences.
· Proven ability to manage multiple priorities and adapt to changing customer needs in a fast-paced environment.
· Experience conducting training sessions or workshops is a plus.
· Strong problem-solving and analytical skills, with the ability to think critically and develop innovative solutions.
