Customer Success Director | Fully Remote UK

Hirevue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, HireVue’s end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, HireVue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe.

At Hirevue, we're looking for a Customer Success Director (CSD) to join us on a fixed-term contract of approximately 14 months based in the UK. This is a fantastic opportunity for someone ready to make an immediate impact — rolling up their sleeves, thinking big, and driving meaningful outcomes for our most strategic customers.

This role is ideal for a customer success professional who thrives in a high-energy, entrepreneurial environment and is seeking a high-impact, time-bound opportunity to help shape the future of customer success with a global leader in HR tech.

🚀 What You’ll Be Doing

As a CSD, you'll be the go-to strategic partner for our enterprise customers — leading high-value conversations, accelerating ROI, boosting product adoption, and identifying expansion opportunities. You’ll anticipate customer needs, inspire confidence, and help drive measurable success.

This is a dynamic, varied role where you’ll shift between strategic advising, cross-functional collaboration, and proactive customer engagement. You’ll wear many hats — strategist, relationship builder, planner — and love every minute.

📌 Key Responsibilities

Customer Partnership & Strategic Impact

• Build and execute strategic adoption and value plans across a portfolio of enterprise accounts

• Drive executive-level discussions and track progress toward business outcomes

• Champion best practices to elevate Net Promoter Scores and candidate experiences

• Collaborate closely with internal teams (sales, product, engineering) to align on customer success goals

• Identify and pursue growth opportunities in collaboration with the Strategic Sales team

Customer Advocacy & Expertise

• Guide customers in embedding HireVue tools into their recruitment workflows

• Educate and consult on best practices, product capabilities, and process optimization

• Represent the customer internally to influence product development and enhancements

🧩 What You Bring

• 3+ years in customer success, account management, or enterprise consulting

• Experience working with enterprise or strategic accounts; Fortune 500 experience a plus

• Background in SaaS or tech environments

• Strong business acumen and stakeholder management

• Confidence in leading executive discussions and change initiatives

• Familiarity with HR or talent acquisition functions is a bonus

• Proficiency in Google Workspace, Microsoft Office, and Salesforce

• A self-starter with a collaborative mindset and a passion for customer success

• ✅ Comfort and availability to work in the UK on a fixed-term contract of approximately 14 months

All team members at Hirevue are expected to embody our core values, which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go. 

This position is a work-from-home role. The individual in this role must be able to work from home in an environment free from distractions, where they can attend virtual video meetings. 

📅 Important Details

📌 This is a fixed-term contract based in the UK. While not a permanent position, it’s a chance to make a significant impact in a dynamic, mission-driven company.

Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data.