Own the full customer lifecycle from onboarding to value realization and expansion. Serve as the customer's voice, advise CISOs/CIOs on cyber risk, drive CS metrics (GRR, NRR), partner with engineers and product to resolve issues, and document best practices to ensure successful platform adoption.
At SAFE Security, our mission is bold and ambitious: We Will Build CyberAGI — a super-specialized system of intelligence that autonomously predicts, detects, and remediates threats. This isn’t just a vision—it’s the future we’re building every day, with the best minds in AI, cybersecurity, and risk. At SAFE, we empower individuals and teams with the freedom and responsibility to align their goals, ensuring we all move towards this goal together.
We operate with radical transparency, autonomy, and accountability—there’s no room for brilliant jerks. We embrace a culture-first approach, offering an unlimited vacation policy, a high-trust work environment, and a commitment to continuous learning. For us, Culture is Our Strategy—check out our Culture Memo to dive deeper into what makes SAFE unique.
Location: London
Core Responsibilities:
- Owns the entire customer journey - from onboarding to value realization to value expansion - measuring specific metrics throughout the journey
- Acts as the ‘voice of the customer’ inside the company
- Owns the customer relationship - including relationships with the CISO/CIOs and IT operational teams - with the aim of becoming a trusted advisor on cyber risk
- Owns metrics such as GRR, NRR, and value realization
- Becomes a SAFE platform expert and helps customers become self-sufficient
- Assists in identifying and documenting best practices and ensuring customer environments align with them
- Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments
- Communicates and tracks customer product enhancements with SAFE Product Management
Essential Skills/ Qualifications/ Experience:
- Technical knowledge: Breadth of knowledge around cybersecurity, cyber risk, and security compliance
- Empathy with the customer; listening power
- Strong project management skills - super detail-oriented and disciplined
- 5+ years of experience in risk consulting, management consulting, and customer success
- Takes an advisory approach to large Fortune 1000 customers
- Track record of delivering on customer success metrics
- Confidence in being an advisor to the CXOs
- Comfort with building, ambiguity, and high growth chaos in a startup environment
- Travel required - 30%
If you’re passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that’s redefining security—we want to hear from you! 🚀
Top Skills
Safe Platform
Similar Jobs
Cloud • Fintech • Information Technology • Machine Learning • Software • App development • Generative AI
As a Solution Advisor, you will lead strategic sales pursuits, deliver solution demonstrations, and build data-driven business cases while mentoring the team.
Top Skills:
SaaS
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Senior Manager leads a team of consultants in delivering expert services for ServiceNow's CRM and Industry Workflows, ensuring high-quality implementation and customer satisfaction while promoting continuous improvement.
Top Skills:
Ai-Powered ToolsCRMCustomer Service ManagementField Service ManagementIndustry WorkflowsSales Order ManagementServicenowTelco Service Management
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Drive SaaS license revenue by building relationships with C-suite executives at the UK Home Office, develop account strategies, and leverage AI to enhance workflows and decision-making.
Top Skills:
AISaaS
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
