Customer Solutions Coordinator

Salary: Croydon -  £33,018 - £38,325 / Maidstone - £31,535 - £36,544 per annum pro rata

Location: Croydon or Maidstone

Hours: 36 hours per week

Contract Type: 6 month fixed term contract / secondment

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If you’re looking for a job where you can really make a difference and deliver exceptional customer service, we want to hear from you!  

We’re looking for a compassionate and friendly Customer Solutions Coordinator to join our team on a fixed term basis. 

You’ll work as part of a dedicated complaints resource to ensure we provide appropriate resolutions for customers. You’ll be responsible for investigating complaints and member’s enquiries providing timely responses that offer full explanation and wherever possible, resolution for customers  

We’re seeking individuals with excellent communication skills, organisational skills and experience of dealing directly with customers.  

You’ll work full time from the office for the first 8 weeks, whilst in training and academy.  After training, you’ll be full time in the office with some flexibility of home working in line with business needs.

If this sounds like an opportunity for you then please review the full role profile before applying - Customer Solutions Coordinator

Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here

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Closing Date: Tuesday 22nd April 2025 at midnight.  

This is a hybrid role with a base location at our offices in either Maidstone or Croydon. Candidates will be expected to work from the office at least one day per week.

Whilst we recognise the growth and popularity of artificial intelligence (AI), it is important we are confident that your application is unique and has been completed without the use of AI technology.  Applicants progressing through our selection process are not permitted to use AI technology tools or software.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.  You are required to reside in England or Wales for the duration of your employment.