@Druce is evolving, and we’re recruiting for the best in the market to be part of the journey. As we continue on our growth journey, we are recruiting for our newly opening Chiswick, Fulham and Kensal Rise branches!
We
are only just starting to unlock the potential of what @Druce is capable of,
and our Customer Solutions Advisor is going to help us achieve this together.
These roles are highly valuable to our success, and we are incredibly excited
to introduce this opportunity to the market.
The
role
With
a passion for customer solutions and naturally curious nature, the Customer
Solutions Advisor will work closely with their team to provide support and an unwavering
commitment to our clients. This is a branch based role supporting both sales
and lettings through the following:
- Provide the
initial greeting for any new and existing customers entering the branch.
- Up-sell/cross-sell
our products to all customers engaging with @Druce (e.g. insurance, mortgage
etc.).
- Manage office
operations and provide administrative support to the sales and lettings teams
- Maintain office
schedules and coordinate appointments and meetings
- Respond to
enquiries via phone, email, and in-person, providing timely and accurate
information to customers, clients, and colleagues
- Understand the
requirements of inbound clients and qualify leads
- Ensure all
incoming leads are created and updated in the CRM database
- Carry outbound
calling from the Druce branch database to generate leads for MAs
- Manage and
maintain office inventory, supplies, and equipment, ensuring the office is
fully stocked and functional
- Coordinate with
external vendors and contractors, such as cleaners, maintenance technicians,
and IT support
- Manage incoming
and outgoing mail, including sorting and distributing mail, packages, and
deliveries
The
person
@Druce
we’re different – and that means we attract different people. Our people are
highly accountable, take action and always demonstrate a customer first
approach. We don’t sit back and wait for the change; we make it ourselves –
that’s what sets us apart.
We
are looking to enlist people who embody this through:
- Experience in a customer service or sales environment
- A bachelor’s degree
with relevant
qualifications preferred but not necessary
- Excellent communication skills and able to connect with clients, both in-person and
over the phone
- Highly motivated to provide the best customer service and develop relationships over the
long term
- Strong work ethic with
a systematic approach to Sales
- Highly ambitious individuals who want to develop
and succeed in the world of real-estate
What’s in it for
you?
Aside from an
opportunity to embed yourself in the exciting developments we’re working on
@Druce, this is an exceptional opportunity to set yourself apart from the
standard real estate journey.
However, we truly
believe the success of what we’re doing is underpinned by our people, and with
hard work comes reward. So, what’s in it for you?
- Above
market basic salary
- Commission
on leads and referrals
- Generous
annual leave, increasing annually with tenure
As
an equal opportunities employer, Druce is committed to the equal treatment of
all current and perspective employees and does not condone discrimination on
the basis of age, disability, sex, sexual orientation, pregnancy and maternity,
race or ethnicity, religion or belief, gender identify, or marriage and civil
partnership.
To
apply, click the link to get started!
