Customer Services Representative

Unilabs is seeking a dedicated and enthusiastic Customer Services Representative to join our team, on a fixed-term, maternity-cover contract. As a Customer Services Representative, you will be the main point of contact for our customers, handling inquiries, providing information, and resolving any issues or concerns they may have. You will play a crucial role in maintaining our company's reputation for excellent customer service.

Responsibilities:

• Answering customer inquiries via phone, email, and social media platforms.
• Providing accurate and complete information to customers about our services, including pricing, availability, and turnaround times.
• Assisting customers with placing orders, scheduling appointments, and resolving any issues or complaints.
• Ensuring all customer interactions are handled in a timely and professional manner.
• Maintaining customer records and updating the customer database as needed.
• Escalating complex or unresolved issues to the appropriate department for further assistance.
• Working closely with other teams within the company to ensure customer satisfaction.
• Identifying opportunities to improve customer service processes and procedures.
• Providing feedback and suggestions to management to enhance the overall customer experience.

Requirements:

• Prior experience in a customer service role, preferably in the healthcare or medical industry.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and the ability to handle difficult or challenging customers.
• Ability to work effectively in a fast-paced and dynamic environment.
• Proficient computer skills and familiarity with customer service software and databases.
• Ability to multitask and prioritize tasks to meet customer needs.
• Positive attitude and willingness to go the extra mile to ensure customer satisfaction.
• Ability to work well in a team and collaborate with colleagues from different departments.
• Flexibility to work occasional evenings or weekends, if needed.

Essential Requirements:

• Prior customer service experience in the healthcare or medical industry.
• Excellent communication and problem-solving skills.
• Proficient computer skills.
• Ability to work in a fast-paced environment.
• Team player with the ability to collaborate effectively with colleagues.

Desirable:

• Knowledge of medical terminology and procedures.
• Experience with customer service software and databases.
• Flexibility to work evenings or weekends as needed.

Why Join Unilabs: At Unilabs, you'll have the opportunity to make a significant impact in the healthcare industry while working with a diverse and talented team. We offer competitive compensation, a fixed-term contract, comprehensive benefits, and a supportive work environment that fosters growth and development.