Customer Service Toll Free Line Operator

Requisition Number: 2353007
This position is Remote in New York. If you are located within commutable distance to the office at 1561 Ulster Ave, 1st Floor, Lake Katrine, NY 12449, you will have the flexibility to work remotely* as you take on some tough challenges.
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
This is a full-time position (40 hours per week), Monday - Friday. Employees must have flexibility to work any assigned 8 hour shift during normal business hours of 8:00am - 5:00pm. Typical shifts rotate and may include 7:50am - 4:20pm (to be on the phones by 8:00 AM) or 8:30am - 5:00pm. Based on business needs, occasional overtime may be required, and some holidays will be required. Employees may also choose to complete overtime hours on the weekend.
We offer 2 - 4 weeks of on-the-job training. The hours during training will be 8:00am to 5:00pm EST, Monday - Friday.
Primary Responsibilities:

• Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)
• Ask appropriate questions and listen actively to identify specific questions or issues
• Educate and redirect the callers to the correct prompts on the line
• Work various reports while on the phone line
• Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, member satisfaction and attendance

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualification:

• High School Diploma / GED OR equivalent working experience
• Must be 18 years of age OR older
• 1+ years of Customer Service Experience
• Experience with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Experience with Microsoft Excel (managing workbooks, entering and manipulating data in existing reports
• This is a full-time position (40 hours per week), Monday - Friday. Employees must have flexibility to work any assigned 8 hour shift during normal business hours of 8:00am - 5:00pm. Typical shifts rotate and may include 7:50am - 4:20pm (to be on the phones by 8:00 AM) or 8:30am - 5:00pm.

Preferred Qualifications:

• 1+ years of experience in an office setting, call center setting or phone support role
• Healthcare experience

Telecommuting Requirements:

• Reside within 100 miles of the office located at 1561 Ulster Ave, 1st Floor, Lake Katrine, NY 12449
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 - $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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