Customer Sales Support

Job TitleCustomer Sales Support

Job Description

We’re looking for a Customer Sales Support to join our Order Management team in Guildford.

Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry.

As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more!

Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.

As a Customer Sales Support, you will act as the primary point of contact for managing orders, playing a critical role in ensuring our customers receive the highest level of support and satisfaction with a passion for delivering exceptional service to our valued customer base. Your ability to build strong relationships with our customers through effective communication, including but not limited to via phone and emails, alongside strong problem-solving skills will be key to winning continued business. As a member of our team, you will be dedicated to upholding our commitment to excellence and providing an unparalleled customer experience.

We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!

What you’ll do

• Responsible for driving through and managing all aspects of customer order lifecycle

• Answer incoming inquiries as the face of the organization and the voice of our brand

• Ensure data accuracy and proactive driving of continuous improvement across the organization

• Report running to maintain consistent service levels to internal and external stakeholders

• Work with a team of awesome individuals!

Your skills/qualifications

• 0-3 years of experience in customer service

• A knowledge of MS Office and SAP (or other ERP systems) is preferred

• Positive and professional attitude, able to empathize with colleagues and customers to create a positive experience

• Excels in a team environment; sharing knowledge and resources, to contribute to an upbeat and encouraging team culture

• Detail-oriented approach with accuracy and attention to accuracy

Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don't fit all the criteria but believe this role is for you, we would very much like to hear from you.

What you’ll get in return…

• We role model Inclusive behaviour & foster Diversity

• We drive a culture of continuous learning

• We build manager/leader capabilities

• We build culture of praise and recognition

• We involve employees in idea creation and decision making

• We actively endorse and support Corporate Social Responsibilities

• We drive sustainable change

• Competitive benefits including option buy/sell plus holidays, private medical/dental insurance options

• We live and breathe our values – Customer First, Game Changer, Greater Together and Passion for Results

• We measure and implement actions to support employee engagement

• Competitive salary package including benefits such as holiday allowance, pension scheme, flexible working hours and family-friendly employment policies

• Extensive set of tools to drive your career, such as a personalized learning platform, free training and coaching

• Opportunity to buy Signify products with discount

We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.

See #SignifyLife through the eyes of our employees!