Customer Sales Support Coordinator

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

POSITION SUMMARY

This role is part of the IES EMEA Commercial Team who are responsible for the selling and renewal of all Service Support Plans within the IES Contract portfolio. This role is the liaison point between the Customer Care Centre in Budapest and the in region sales team. The role holder will act as a subject matter expert and advise on contract queries, take ownership for specific quotations, formal tenders, price agreements and resolving queries. Focusing on customers and convert quotations into contracts to enhance sales.

The Sales Coordinator is responsible for: :

• Coordination between different local teams and Customers
• Ensuring customer contact information is accurate on support plan records within the databases
• Tender management, crafting quotations, gaining approval and submitting, following through on queries and tracking win/lose
• Ownership for queries raised, following through to resolution, troubleshooting to ensure that process is followed and reviewed with the Budapest Customer Care Team
• Working with the Sales Team to generate and provide complex quotations with in the required time frames and SLA’s
• Responsible for following up quotations with customers to identify those who are renewing before renewal date and flagging overdue renewals to sales team where appropriate
• Whenever possible convert Time & Materials customers or Out of Warranty customers to Support Plan customers
• Ensure pricing is in alignment with the European price list and discount approval matrix.
• Acknowledge Extended Warranty sales with Sales Team and ensure that the pricing is in accordance with European discounting guidelines.
• Support Service Sales Team with preparation of challenging deals (e.g. prepare service history reviews, cost analysis and price calculations, etc. )
• Assist with regional sales campaigns and promotions
• Actively work to improve the quality of sales interactions with customers by providing support with sales exchanges, solution oriented to support our customers queries
• Occasional involvement in sales, customer service or process related projects, e.g. PPI
   

You will bring to the role :

• A strong sense of customer service and ability to work with a broad range of Customers and within the matrix structure of our organization.
• Well organized and able to multitask across the full range of administration duties
• Efficiency in administration, able to work quickly, accurately and ability to work independently
• Positive attitude with the desire to solve problems
• Wanting to work as part of a team to meet metrics and achieve sales targets
• Proficiency using Microsoft Tools including Outlook, SAP and SFDC
• Solid understanding of mathematics (basic equations and percentages)
• A background in any of the following environments Life Sciences, Healthcare, Laboratories or other regulatory environments
• English language fluent
• Another language is appreciated