Customer Sales Advisor - Outbound

Salary: £25,506 per year plus average additional earnings of up to £7,000 per annum
Contract: Permanent, Full Time
Location: Remote and Hybrid options available
Start Date: Multiple upcoming start dates available

Domestic & General is the largest insurance company in the UK with an ambition to scale globally. We currently service over 9 million customers annually and are proud partners to leading manufacturers and retail brands across the globe.

For consecutive years, we have been recognised as a Great Place to Work.

Do you thrive in a fast-paced environment and enjoy connecting with people? If you're motivated by a supportive but target-driven environment, you'll fit right in as an Outbound Sales Advisor.

We set the bar high. Our agents are the best of the best. This is a fast-paced, high-energy role where resilience, adaptability and a customer-first mindset are key to success.

So, who are you?

• Self-driven – You're motivated by a sales environment where achieving the right customer outcomes is key and always in line with FCA requirements.
• Empathetic and an active listener – Understanding customers' needs is crucial when recommending suitable products and building trust.
• Resilient and adaptable – Sales can be challenging and regulations evolve. You remain positive, flexible and focused on delivering great outcomes.
• Curious with a growth mindset – You're eager to learn about new products, compliance updates and customer perspectives.
• A clear communicator – You explain products confidently, transparently and in a way customers can easily understand.
• Independent – You are ambitious, innovative and comfortable working autonomously from home.

How will you contribute?

As a remote Outbound Sales Advisor within our virtual contact centre, you'll play a pivotal role in helping customers protect their valuable household electrical items through our range of insurance protection plans.

You'll speak with customers, understand their needs, explain the features and benefits of our products, and ensure every interaction delivers the right customer outcome.

While you will work remotely, you'll be part of a supportive team that values your efforts, celebrates success and encourages professional growth. This is a challenging yet highly rewarding role with genuine opportunities for career progression.

Working Hours

This role operates Monday to Friday on a rotating shift basis.

Successful candidates must be available to work between:

9:00am and 7:00pm, Monday to Friday

Specific shift patterns will vary depending on the outbound team you join and will be discussed during the recruitment process.

Two 15 minutes Breaks and a Lunch break are included within your working day.

What's Next?

At D&G, we provide all the tools you need for a successful and fulfilling career. Through a blend of eLearning, facilitator-led sessions, role reality exercises, call listening and call-taking activities, you'll receive comprehensive training and support to help you succeed and deliver outstanding customer outcomes.

The Benefits of Joining Domestic & General

• Average bonus earnings of up to £7,000 per annum
• Extensive career development opportunities
• Internal mobility programmes and leadership development pathways
• Health Cash Plan
• Employee discounts
• Salary Finance loans
• Long service awards

Recruitment Process

• Apply via Workday
• 15-minute telephone conversation with our Talent Acquisition team
• Complete our online Virtual Assessment
• Microsoft Teams interview and call listening exercise
• Job offer and employment screening checks
• IT equipment delivery and set-up support before your first day

We want everyone to have a fair and inclusive experience when applying for a role with us.

If you require adjustments or additional support during the application or interview process, please contact [email protected] and our team will do our best to help.

Please note that we have a thorough referencing process, which includes criminal record checks.

This role is only available to applicants based in mainland UK.

Don't hesitate, submit your application and up-to-date CV today!

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.