Customer Retention Manager

About Us

Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company’s Automation Success Platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through AI-powered automation. Learn more at www.automationanywhere.com

The Customer Retention Manager will:

• Be responsible for meeting or exceeding assigned sales objectives and quotas for renewal business.
• Work closely with Customer Success, Sales, Contract Ops, and Support teams to stay update with customer issues and problems which might affect renewals.
• Work closely with Sales Team to track any upsell or cross opportunities and ensure renewals stay on track.
• Identify “at-risk” renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal.
• Educate and effectively communicate the value of company solutions to client decision-makers including 'C-level' business leaders, technical staff, legal, security and operations personnel in prospective accounts.
• Maintain, Update, and manage all SalesForce.com renewal opportunities

Required experience and skills:

• 4+ years of Renewal or account management experience.
• Software Sales experience; SaaS or subscription sales is preferred.
• Strong presentation and communication skills (verbal, written, and listening).
• Experience selling software products that are on-demand and recurring in nature.
• Drive, conscientiousness and perseverance to conduct outbound sales contacts daily.
• Team oriented with ability to succeed in an entrepreneurial environment.
• Experience using Salesforce.com as CRM is a must.

This position is to provide cover for a maternity leave.

Automation Anywhere is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Reasonable adjustments will be made for disabilities where this is practicable. Job descriptions may be amended by Automation Anywhere from time to time as the business needs dictate and the list of responsibilities they set out are not exhaustive.  Please note that we use automated decision-making technologies. If you don’t want us to do this, please let us know by reaching out to [email protected].  You have the right to request a human review of your application. 

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