Customer Quality Manager

What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That's what we're passionate about at Magna Electronics, and we do it by creating world-class Electronic systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex Electronic systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Electronics.
Job Responsibilities:
Role Summary
The Customer Quality Manager is responsible for overseeing the day-to-day quality concerns and ensuring customer expectations are met.
Key Responsibilities

• Manage and lead Customer Quality Team to:
  • Ensure effective and efficient resolution of any customer quality concerns/issues
  • Develop, maintain and enhance the relationship with customer quality organization/contacts. And drive customer satisfaction in terms of quality.
  • Conduct defined internal audits (e.g., Control Plan audit) to ensure adherence to customer quality requirements.
  • Lead, coordinate and follow up defined customer visit events
  • Manage defined customer requirements (CSR) and drive adherence with internal responsible cross-function teams.
  • Manage 3rd-party onsite quality representative team to provide effective and efficient onsite support to customer.
  • Conduct PPAP review, approval and PPAP submission to customer portals
  • Track, monitor, maintain and report customer quality performance internally (e.g. Monthly Quality report) and externally (e.g. through customer portal.
  • Drive Customer quality process improvement and standardization.
  • Drive Warranty Claims and Returns, assess related warranty costs and support warranty reporting process
  • Support other customer activities as needed.
• Act as customer quality representative in the organization to ensure customer is protected from quality concerns in the
• Attend Meetings with senior management to report and discuss customer quality issues.
• Review internal PPAP, Quality Alerts, MQS, MAFACT and Local QMS Procedures for approval.
• Provide direction and guidelines to the team on customer interaction strategies, including reviewing all formal 8D reports to the customer.
• Provide training and performance reviews for the direct reports to optimize the performance. Address performance gaps as needed.
• Enforce company policy and local procedure within the department.
• Conduct both long term resource planning based on business requirement and the day-to-day administrative tasks related to team functions.
• Establish new on-site support reps as needed and manage the overall reps performance and cost.
• Foster a continuous improvement culture in the organization while driving the team towards zero defect ppm.

Key Qualifications/Requirements
Education

• Electrical or Mechanical Engineering Degree

Experience

• Minimum 3-5 years of supervisory experience in the automotive quality field, and a minimum of 3- 5 years of experience in a Quality Leadership role being a strong asset
• Engineering experience in manufacturing technology and production processes.
• The ideal candidate will have knowledge of the IATF16949 standard and certification.
• Ability to communicate with external customers and suppliers, occasionally in times of high visibility/increased pressure.
• Ability to lead a team and drive continuous improvement.
• Ability to travel occasionally.

Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Regular / Permanent
Group:
Magna Electronics