Customer Quality Engineer

As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow—because at LivaNova, we don’t just treat conditions — we aspire to alter the course of lives.

As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow, because at LivaNova, we don’t just treat conditions, we aspire to alter the course of lives.

Customer Quality Engineer

Position Overview

As our Customer Quality Engineer, you will support Customer Quality activities for our Neuromodulation therapies, including complaint handling, investigations, regulatory reporting, and technical support.

You will collaborate with cross-functional teams to help ensure product quality, regulatory compliance, and effective resolution of customer issues.

Key Responsibilities

• Receive customer feedback and provide technical troubleshooting to support the resolution of customer issues.
• Initiate and investigate product complaints, including root cause analysis.
• Prepare and submit medical device vigilance and regulatory reports to applicable regulatory authorities.
• Maintain accurate complaint files, quality records, and supporting documentation.
• Identify potential product or quality trends and escalate findings for further evaluation.
• Collaborate with Quality, Regulatory Affairs, R&D, Clinical, and other teams to support compliance and continuous improvement.

Skills and Experience

• Bachelor’s degree in Engineering.
• Strong written and verbal communication skills in English.
• Strong analytical and problem-solving skills.
• Collaborative mindset with a willingness to learn, develop, and work within international teams.
• Interest in healthcare, medical technology, quality, or regulated industries.
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
• Internship, academic project, or previous exposure to engineering, quality, healthcare, medical devices, pharmaceutical, or another regulated industry is desirable.

What We Can Offer You

In addition to providing you with a supportive, inclusive and collaborative environment where you will feel empowered to take ownership and drive meaningful change, we will reward you with the following:

• Purpose-driven work focused on improving patient outcomes worldwide.
• Global exposure and the opportunity to collaborate with international teams.
• Structured learning, mentorship, and career development opportunities.
• A culture that values innovation, quality, collaboration, and continuous improvement.
• Exposure to advanced medical technologies and a highly regulated global environment.
• Competitive base salary.

If you like the sound of the above and feel energized by the idea of joining a great brand at a moment of exciting expansion, please apply now. We look forward to hearing from you!