Customer Oversight Reporting Analyst

We have the opportunity for a Customer Oversight Reporting Analyst to join our Customer Oversight department here at Tokio Marine Kiln. Reporting into the Head of Customer Oversight, you will support the team by providing in-depth analysis of MI to provide assurance that TMK’s customers are receiving good customer outcomes in line with TMK’s Conduct Risk Appetite Statements.

This role includes responsibility for:

• Support with the design and effective implementation of Customer Outcomes MI Framework

• Develop and deliver MI solutions to meet the needs of Customer Oversight across a range of technologies.

• Deliver Customer Outcomes MI Solutions to agreed scope and within set timelines, always ensuring robustness and integrity.

• Seek continuous improvement on quality and efficiency around Customer Outcomes MI processes.

• Ensure robust control & governance around data to ensure quality MI.

• Reviewing data to provide analysis and insight on TMK’s performance against its Conduct Risk Appetite Statements to evidence that TMK’s customers are receiving good customer outcomes.

• Acting as the Customer Oversight Departments liaison on Customer Outcomes Reporting with other TMK departments (including but not limited to Underwriting Management Team, IT, Pricing and Analytics, Claims, Compliance and Delegated Authority) to drive and shape continuous improvement in the delivery of Customer Outcomes Reporting.

• Ensure all relevant Regulatory Returns are accurately completed in a timely fashion.

• Respond proactively to change in internal and regulatory requirements and builds these into the reporting model as required working closely with UMT.

• Champion and promote an enhanced workflow process to improve consistency and service delivery within the MI team.

It is essential that the successful candidate has a strong MI background with proficiency in statistical and machine learning techniques for complex datasets. Strong programming and data handling skills, particularly in Python or similar languages is also desirable, as is a sound understanding of MI related technologies such as Microsoft SQL, Power BI and Business Objects. We are looking for someone that is highly numerate and concise, who is a problem solver and critical thinker.

The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy.

As an underwriting firm with over 140 years’ experience of protecting clients from changing risks we put our confidence in the ability and talent of our people. We aim to be a ‘Good Company’ and this means being a great and inclusive company to do business with and being a great place to work. Our culture is founded on our core values of empowerment, inclusion, excellence, integrity, teamwork and innovation. We seek to recruit the best talent by endeavouring to reach diverse talent pools, offering dynamic working arrangements and investing in development.

To make your experience as comfortable as possible, please let us know if you require any reasonable adjustments or additional assistance during your application process. At Tokio Marine Kiln we are here to support you, please be reassured that we will do all that we can to ensure that your specific needs are met. Please reach out to [email protected] in confidence, to discuss any specific assistance or requirements that you have.

If you encounter difficulties submitting your application, please email [email protected].

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