Customer Outcome Executive - Media, Sports & Gaming

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Customer Outcome Executive - Sports & Entertainment

Salesforce is seeking a senior, commercially driven leader to join our UKI Chief Customer Office (CCO) team in a pivotal new role. As a Customer Outcome Executive, you will be the 'tip of the spear' for a new proactive success motion, acting as the key orchestrator between the sales vision and post-sale value realisation. You will operate at the intersection of sales and customer success, ensuring that our customers realise measurable value from their Salesforce investments, starting from day one and continuing throughout the lifecycle. This is a high-impact, quota-carrying role where you will lead a new, proactive customer success motion focused on driving adoption, improving customer health, and unlocking long-term growth.
 

What You’ll Do

• Partner with Sales on strategic, high-value opportunities
  Define and embed a clear, customer-aligned path to value from Day 1

• Ensure success plans are well-resourced, measurable and agreed upfront with customers

• Set the foundation for strong adoption, realised value, and retention

• Take ownership of a portfolio of priority and at-risk customers

• Diagnose challenges such as low adoption, high shelfware and/or under-realised value

• Lead cross-functional recovery strategies

• Stabilise accounts and position them for renewal and expansion

• Own a services-focused quota, including Signature Success, Premier Success and Advisory Services

• Unlock incremental value across your customer portfolio
   

Who You Are

• A trusted executive-level advisor with strong commercial acumen

• Experienced in driving customer value realisation in complex environments

• Comfortable operating across pre-sale and post-sale motions

• Skilled at influencing and aligning cross-functional stakeholders

• Energised by building new approaches and scaling them

• Able to thrive in ambiguity and fast-evolving environments

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.