GoCardless are here to support you and we’re committed to making the hiring process inclusive and accessible for everyone. If you need extra support or any adjustments made, please reach out to your Talent Partner.
Remember, we don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.
About us
At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.
GoCardless is used for domestic and international payments by 85,000+ organisations and counting, processing more than $30 billion across 30 countries. We are headquartered in the UK, with additional offices in Australia, France, Latvia and the United States.
The role
You will be a point of contact for GoCardless users and partners, resolving their queries, improving their onboarding experience, and helping them to navigate the GoCardless product. You’ll also be verifying new accounts to ensure they meet the guidelines and are able to transact safely on the GoCardless platform.
You will be speaking to English-speaking, and French (and/or German and/or Spanish) clients on a daily basis. You’ll also be collaborating with internal teams such as Payment Operations, Engineering, Customer Success, and more.
In doing this role, you’ll develop a thorough understanding of financial services, particularly in bank payments, direct debit, and open banking. Here, you will have the opportunity to grow with a business that’s looking to pioneer a new age of payments. Furthermore, you’ll become an expert in all things SEPA.
As a Specialist your role will be more than just helping customers; you’ll be working to improve processes, help team mates work together to meet common goals, and work with management to boost customer satisfaction & experience. You’ll also be needed to help de-escalate situations and help to find solutions to escalations.
We work with tools such as Zendesk, Slack, Jira, and more, so if you’re familiar with those - you’ll be ready and set.
What excites you
- Helping people grow their businesses and client bases
- Investigating problems and solving them efficiently with team work
- Working in a diverse team, with some office time to collaborate
- Speaking your languages on a daily basis
- Growing and developing your career proactively
What excites us
- Stellar communication skills both externally and internally
- Proactive mindset, not afraid to investigate first, then ask
- Tech-savviness & ability to learn complex ideas quickly
- Experience in using Zendesk, Slack, and Jira
- Native/Fluent English speaker & French (and/or Spanish and/or German)
- Eagerness to bring ideas to and improve internal processes
- Positive mindset to change
- Understanding of Compliance/KYC
- Wellbeing - stay healthy with dedicated support and medical cover
- Work away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month period (in accordance with our work away policy)
- Adaptive Working - Our hybrid workplace model fosters collaboration and flexibility, with in-office days determined at team level
- Equity - all permanently employed GeeCees receive equity so we can share in the success we achieve together
- Parental leave - to suit everyone embarking on life's great adventure
- Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)
Life at GoCardless
We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.
Diversity & Inclusion
We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCees’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.
We’ve got a long way to go, but here’s how we’re doing as of July 2024;
45% identify as women
23% identify as Black, Asian, Mixed or Other
10% identify as LGBTQIA+
9% identify as neurodiverse
2% identify as disabled
If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report
Sustainability
We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here.
Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.
GoCardless London, England Office
London, United Kingdom
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