Customer Operations Executive - Icelandic Market

About us 

Liberis is on a mission to supercharge the power of small businesses all over the world - delivering the financial products they need to grow through a network of global partners.  

Before all else, Liberis is a technology company, connecting finance with small businesses. 

We use data to help partners understand their customers’ real time needs and tech to offer tailor-made funding and financial products. Empowering small businesses to grow and keep their independent spirit alive is central to our vision. 

Up to now we have funded almost 40,000 small businesses with over $1.5bn - but we believe there is much more to be done.  

The team 

At Liberis, our Customer Operations team is the driving force behind outstanding service, ensuring smooth onboarding and seamless support for our merchants and partners. From the point of sale onwards, we own the merchant journey, collaborating with teams like Sales, Underwriting, Treasury, and Collections to deliver 5-star service. 

As we continue to scale, this is an exciting opportunity to make a real impact—helping shape processes, advocate for customers, and contribute to a rapidly growing global team! 

The role  

We’re looking for a Customer Operations Executive to be the main point of contact for our Nordic & Icelandic customers. You'll ensure they receive top-tier service, handle queries efficiently, and collaborate with internal teams to improve the customer journey. 

This is a high-impact role where you’ll problem-solve, drive improvements, and contribute to our mission of putting merchants first. If you thrive in a fast-paced environment, love talking to customers, and want to grow in a dynamic company—this role is for you! 

What you’ll be doing 

• Act as the primary contact for customers, handling inbound calls, emails, and live chats professionally and efficiently. 
• Own customer queries from escalation to resolution, ensuring a smooth experience. 
• Use your Icelandic language skills to assist customers in their native languages. 
• Identify and resolve payment queries, working with internal teams to prevent issues. 
• Be the voice of the customer, collecting and sharing feedback to drive improvements. 
• Support teammates to ensure quick customer resolutions and step in when needed. 
• Use Salesforce CRM and other tools to manage and track customer interactions. 
• Multitask and prioritise effectively in a fast-moving environment. 

What we think you’ll need 

• Fluency in Icelandic and English languages (Danish is a bonus!). 
• Passion for customer service, with strong communication and problem-solving skills. 
• Ability to adapt quickly and handle unexpected tasks with a positive attitude. 
• Experience using CRM tools (Salesforce is a plus) and working in a fast-paced setting. 
• A self-starter mentality, eager to take ownership and contribute to a growing team. 
  

What happens next?

Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!

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