Founded in Japan in 1887, Kao is passionate about making a difference in people’s lives with our high-quality products and services to create a Kirei Life for all – a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment. As a company driven by purpose and strong corporate values, we pride ourselves to be listed among the World´s Most Ethical Companies since 16 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation, and treating each other with trust and respect.
The Role:
As Customer Logistics Coordinator (Consumer Care – France & Benelux, UK & Export), you will manage customer orders end-to-end—from receipt to delivery and billing—ensuring on-time, in-full service to company standards. You’ll act as a key point of contact across commercial, finance, customers, and logistics partners, while overseeing EDI processes and maintaining accurate data to support seamless operations.
What You’ll Do:
Manage the full order lifecycle, working closely with 3PL providers and customers to deliver strong service performance. Build effective relationships with internal teams (Commercial, Finance) and external stakeholders to optimise supply chain efficiency, reduce costs, and improve lead times.
- Resolve order issues including shortages, delivery failures, and returns using internal claims processes; produce and review monthly service level reports with key stakeholders.
- Coordinate order prioritisation with commercial teams and 3PL partners, particularly during peak periods (e.g. month/year-end, promotions, product launches), and proactively manage stock allocation and shortages.
- Oversee EDI processes (orders, invoices, DESADV), ensuring accuracy and continuity in collaboration with the central EDI team. Maintain EDI and material master data, support new EDI setups, and manage SAP customer and pricing data.
- Support continuous improvement of logistics processes and costs, including budget cycles. Provide cover for European colleagues as required.
What You’ll Need:
- Degree (or equivalent) in a relevant field.
- 3+ years’ experience in order management/logistics, with proven stakeholder engagement (internal and external).
- FMCG and major retail customer experience preferred.
- Fluent English. French and/or Dutch is a plus.
- Working knowledge of SAP preferred.
- Proficient Excel skills (e.g. formulas, pivot tables, data analysis) and good command of MS Office.
- Detail-oriented, organised, and proactive, with strong problem-solving and decision-making skills.
- Confident communicator and collaborative team player, able to operate effectively in a matrix environment.
How we work: Having been selected among the World´s Most Ethical Companies for 16 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.
What we offer: A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.
Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.
Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit our Americas website (https://www.kao.com/americas/en/) or EMEA website (https://www.kao.com/emea/en/)
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