Customer Engineering Account Manager

Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
As a provider of cutting-edge aircraft retrofit solutions, Boeing Global Services (BGS) is expanding the Customer Engineering team in the United Kingdom or Ireland to continue providing exceptional customer service and technical expertise. We are seeking a talented individual whom will act as the main technical point of contact during Phase I (capturing the business) for both our airline and leasing customers. A Customer Engineer will continuously liaise with customers, understand their retrofit modification requirements, initiate the proposal generation process and keep the customer apprised of proposal progress.
Position Responsibilities:

• Engage with customers (Airlines and Lessors) to understand their retrofit modification requirements.
• Review aircraft configurations, provide technical expertise and assist customers in selecting the appropriate retrofit modifications based on their specific aircraft configurations and operation requirements.
• Initiate the proposal generation process.
• Collaborate with internal teams to develop and present retrofit proposals
• Support modifications for all business product lines including: Interiors, Connectivity, Avionics, AP&S (Airplane Performance & Safety), and BCF (Boeing Converted Freighter).
• Develop and maintain relationships and partnerships with internal and external customers, stakeholders, peers, partners and direct reports.
• Monitor proposal progress and keep customers updated.

Required Qualifications:
An undergraduate degree in an engineering discipline.
Preferred Experience and Qualifications:

• A solid background in aviation engineering with an understanding of aircraft retrofit modifications.
• Proven experience in customer-facing roles, demonstrating exceptional communications skills, relationship-building abilities and the capacity to understand and address the customer needs effectively.
• Experience working with airline and/or leasing organizations.
• Experience working with EASA Part 21 design organizations.
• Good communication, project management and organizational skills.
• Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources.

Work Authorisation:
This requisition is for a locally hired position in the UK and Ireland. Candidates must have current legal authorisation to work immediately in the UK and Ireland. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants.
Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll. This position does not have relocation approval.
Applications for this position will be accepted until Jan. 27, 2026
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
Not a Shift Worker (United Kingdom)
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.