Customer Engagement Manager (EU)

We at Pactum are seeking a highly motivated Customer Engagement Manager to join our team. In this role, you will be instrumental in ensuring our Fortune 500 clients realize the full potential of our product. You will be responsible for guiding our clients through the onboarding process and maintaining a strong relationship with them post-implementation to ensure continued success and satisfaction. To deliver excellence in client experiences, you will collaborate closely with cross-functional teams, including Product Management, Data Science, Engineering, and Operations.  

Responsibilities : 

• Client success ownership: Take full responsibility for the success of your clients with Pactum, ensuring they achieve their organizational goals and maximize the product’s value.
• Client relationship management: Serve as the primary point of contact within the client’s organization, working closely with Account Executives to build and maintain strong client relationships.
• Lifecycle management: Lead engagements from implementation through the entire customer lifecycle, setting and managing deadlines, assigning responsibilities, and monitoring the progress of initiatives.
• Engagement and adoption: Drive product usage and engagement through regular interactions with stakeholders and end-users.
• Business understanding: Gain a deep understanding of the client’s business, including their procurement tech stack and operational processes.
• Feedback loop: Ensure a continuous feedback loop to the Product team to drive improvements and enhancements.
• Project leadership: Lead small cross-functional project teams during deployment and live stages, making daily decisions to ensure project success.
• Reporting: Prepare and deliver detailed reports on the status of various client initiatives.
• Collaboration: Work closely with Product Management, Data Science, Engineering, and Operations teams to deliver the best possible negotiation solutions.

Preferred Qualifications :

• Proactive problem-solver: You excel at identifying challenges and tackling them head-on.
• Master of organization: You handle multiple responsibilities with ease and precision and love getting things done.
• Effective communicator: You articulate ideas clearly and empathetically, adapting to different environments.
• Corporate connoisseur: You have extensive experience working with large enterprises, navigating complex organizational structures, and engaging with stakeholders at all levels.
• Expert project juggler: You thrive in dynamic environments, juggling multiple projects at once with great attention to detail.
• Customer success expert: You have experience in Customer Success roles within SaaS companies offering complex and impactful products.
• Industry insider: You are knowledgeable in procurement, supply chain management, business processes, or finance. Previous experience in negotiating agreements is a plus.
• Tech savvy: You are proficient with technology and eager to learn new tools and systems.
• Location: You are based in the EU and eligible to work here.
• Required experience: You have a minimum of 3-5 years of relevant professional experience.

Diversity at Pactum

As part of our ongoing journey towards building a diverse, equitable, and inclusive company, we welcome everyone to apply, especially individuals who are underrepresented in tech. We encourage you to apply even if you do not meet all the requirements; all candidates are assessed based on their skills, qualifications, and our business needs. Please don't hesitate to state your pronouns in your application, and let us know if you prefer to be addressed by a name other than the one appearing on your official documents. If you have a disability or special need, feel welcome to inform us, so that we can provide you with appropriate assistance during the application process.