Ohme is on a mission to accelerate the global transition to clean, affordable energy. We do that by serving as an integrated hardware and software smart-grid platform, focused on the residential EV charging market.
The worlds of energy, transport and artificial intelligence are colliding and Ohme is at the heart of this new era. By using technology and data integrations to connect cars, chargers, people, energy providers and more, Ohme has a powerful platform that puts the consumer at the core.
Ohme has been selling its chargers to consumers since mid 2019 and has had exponential growth since. We are now operating in multiple countries and have partnerships with the likes of VW, Mercedes, Octopus Energy, and other innovative brands.
We are scaling up the business and are building out the team for rapid growth. If you’re interested joining a fast-growing cleantech venture on a data and AI-first journey to speed up the global transition to clean, affordable energy, read on!
We're looking for a strategic, customer-obsessed Customer Engagement (CRM) Manager to own how we engage our customers - across every message, medium, and moment.
This is more than a CRM role. It’s about orchestrating the full customer communication experience - across all channels like email, SMS, chat and particularly our app, and across use cases from lifecycle journeys to support interactions and mission-driven updates. You’ll help shape a future where our engagement is AI-powered, emotionally intelligent, and above all, trusted.
At Ohme, trust is a strategic asset. It deepens relationships and unlocks consent-led growth opportunities that are critical to our mission. You’ll play a key role in how we earn that trust - blending empathy, data, and execution to do it right.
Key Responsibilities
- Own and lead the end-to-end customer engagement strategy, shaping communications across all channels (e.g. in-app, email, SMS, chat) and use cases (e.g. product updates, support interactions, lifecycle journeys) - ensuring clarity, consistency, and value at every touchpoint.
- Champion trust-led communication, building experiences that earn consent and unlock mission-critical, customer-enabled opportunities.
- Manage the CRM platform (we use Customer.io) - including campaign execution, automation workflows, and oversee integrations with internal systems to enable intelligent, data-driven messaging.
- Leverage AI and experimentation to deliver personalised, scalable messages that drive engagement, retention, and loyalty.
- Collaborate cross-functionally with product, marketing, support, and engineering to align all messaging with the overall customer journey and business goals.
About You
Skills & Experience
- A strategic, data-driven operator with proven experience in customer engagement, lifecycle marketing, or CRM
- Proven ability to design and execute multi-channel communications strategies across email, SMS, in-app, and support, with a focus on personalisation, trust, and value.
- Hands-on experience and management of CRM platforms (Customer.io is a must), including campaign building, automation, and overseeing system integrations that enable smarter, more responsive messaging.
- Comfortable leveraging AI tools and experimentation to optimise engagement and drive measurable outcomes.
- A collaborative leader who can align cross-functional teams around a cohesive, customer-centric communication strategy.
- Familiarity with Customer Data Platforms (CDPs), journey orchestration tools, or consent management frameworks.
- An understanding of GDPR, data privacy, or ethical communication practices in a digital environment.
What Success Looks Like
- Customers experience clear, consistent, and trusted communication at every touchpoint.
- Comms are efficient, automated, and scalable - yet always purposeful and personalised.
- CRM and messaging systems are fully integrated, enabling responsive and insight-driven engagement.
- Trust becomes a measurable advantage, enabling consent-led growth and stronger customer relationships.
Our benefits:
- Competitive salary and bonus
- Hybrid office
- Private Health Insurance
- Aegon Pension Scheme
- Life Assurance Scheme with death in service benefit of 4x salary
- Income Protection Scheme for long term illness
Ohme is an equal opportunity employer. Diversity, Equity and Inclusion are at the heart of what we do and we encourage a culture where everyone can be themselves at work. We actively seek out a diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed and to feel included
Top Skills
Ohme London, England Office
125-130 The Strand, London, United Kingdom, WC2R 0AP
