Customer Communications Manager

Salary - £40,000 per annum plus Bonus, Car/Car Allowance, Pension and Veolia benefits

Location - Hybrid, working from home and from our Cannock office, WS11 8JP

Hours - Full time, 40 hours per week, Monday to Friday

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. 

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. Join Our Fast-Paced Brand Marketing Team as a Customer Communications Manager.

Are you a natural storyteller with a passion for building meaningful partnerships? We're looking for an experienced Customer Communications Manager to elevate our customer success stories and create compelling narratives that resonate across all channels.

Reporting to the Head of Brand Marketing, you'll have the autonomy to shape our customer communications strategy while working closely with our external communications teams. Success in this role will be measured by increased customer and partnership visibility.

Ready to tell stories that matter? Apply now and help us showcase the transformative partnerships we create with our customers.

What we can offer you;

• Access to our company pension scheme

• Discounts on everything from groceries to well known retailers

• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to

• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household

• One paid days leave every year to volunteer and support your community 

• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Uncover and craft exceptional customer stories that showcase our impact

• Develop strategic, multi-channel communication plans in partnership with our prestigious clients

• Build and nurture long-term relationships with customers and their communications teams

• Drive innovative storytelling across multimedia platforms

• Identify and create valuable partnership opportunities

• Ensure brand consistency and alignment across all external communications

• Responsible for the content creation and distribution of a monthly customer newsletter, working with a wide range of stakeholders

• Management responsibility for Social Media Manager and support for Social Media Assistant

• Governance of Veolia’s social media channels to integrate with the customer communication strategy 

• Liaise with the Executive Committee and Directors

What we're looking for;

• Proven experience in identifying compelling narratives and customer success stories

• Strong knowledge of channel strategy development and execution

• Excellent relationship-building skills with enterprise-level stakeholders

• Ability to work independently while collaborating with cross-functional teams

• Experience in B2B communications or customer marketing

What’s next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. 

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. 

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.