Customer Care Executive - Hybrid Working Model

Company Description

lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan. 

Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience. Experts in brightening up online travel, we help our customers find and do "whatever makes them pink". 

We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. More than 1,700 employees spread across our offices worldwide develop our own products and services to power the entire traveller journey for millions of people.

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

lastminute.com N.V. is a publicly-traded company listed under the ticker symbol LMN on the SIX Swiss Exchange. 

Job Description

We are looking for an eager Customer Care Executive looking to develop their career in the world of customer care.

In this role

• You will provide outstanding service to customer complaint escalations ensuring that they are dealt with efficiently and with the right level of sensitivity.

Qualifications

Key Responsibilities will include

• Investigating and resolving customer complaints through a variety of channels most of it being done over the phone

• Take ownership ensuring the customer is kept informed of any developments relating to their query until a full resolution is reached

• Provide feedback 

• Be confident and able to navigate the web site and the travel booking systems efficiently and effectively

• Lead by example representing the values of the business

Essential Skills and Experience

• Experience in travel sector advantageous 

• Customer service experience

• Outstanding communication skills - Fluent English (Speaking and Writing)

• Quick to learn

• Work to tight deadlines with a can-do attitu

Additional Information

What we offer

By joining our company, you will have the chance to:

• Join a dynamic team in an inclusive-international environment
• Grow thanks to the career journey and our internal mobility perspective
• Work a shorter working week (36h), of which 4 hours on Friday morning
• Enjoy continuous training thanks to our company platform
• Benefit from employee discounts on travel
• Receive 2 days off per year for the purpose of volunteering
• Get free snacks, hot drinks, water, beverages at our offices
• Welfare platform (Corporate Benefits) where you will find dedicated discounts with more than 1500 partners.