Customer Audit Manager

LSEG Risk Intelligence provides a suite of solutions to help organisations efficiently navigate risks, limit reputational damage, reduce fraud and comply with legal and regulatory obligations around the globe.

What you’ll be doing:

Help develop a customer audit workflow, identifying key stakeholders and implementing workflow within division.

Take a senior lead on the management and scheduling of the Customer Audit program, ensuring that all internal partners are briefed, logistics organized and evidence collated, being the Customer Audit representative with the client.

Work directly with customers and account teams to proactively address queries based on trends and common themes observed in assigned requests.

Help achieve efficiency gains and cost reduction by expanding existing attestations to cover core customer expectations.

Work with internal partners to drive successful completion of remediation as identified during client audit.

Publish monthly/quarterly/annual metrics from the managed programs to Key Stakeholders and SME’s.

Main interface with stakeholders – including Infrastructure & Cloud, Tech Services teams, business and product teams, customer facing teams and external auditors.

Essential Criteria:

Industry qualification relating to audit / information security or business field.

Demonstrated ability in an information security or compliance-related role.

Experience working with customers on complex queries

Experience of running audits with an external assessor.

Understanding of risk management and effective Information Security strategy, practices, technologies and controls frameworks.

Working knowledge of assurance standards such as SSAE 16/SSAE 18/ISAE3402/ ISAE3000, Trust Service Principles.

Critical thinking and thorough analyses to provide decision support and guidance to LSEG businesses, customers and executives.

Experience in effective negotiation and influence skills with external parties to ensure outcomes are achieved.

Strong verbal & written communication skills.

Ability to work proactively, using your own initiative and be adaptable

Desirable Criteria:

A Bachelor's degree or equivalent experience in Information Security, Computer Science, or a related field.

A Bachelor's degree or equivalent experience in a Business related field.

Experience of people management.

Experience and knowledge in implementing and leading SOC 1/2 and ISAE 3000 frameworks within a Global Company.

Strong working knowledge of information security compliance frameworks, standards, and best practices, such as ISO 27001, 9001, 22301, SOC 1 or 2, PCI DSS 4.0, NIST, Swift and Cyber Essentials Plus ensuring continued certification and attestation.

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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