We’re building the first AI-native CRM — designed for the most ambitious go-to-market teams. We recently announced our $52M Series B, led by GV (Google Ventures), with support from Redpoint, Balderton, Point Nine, and 01A. Our team thrives on solving complex technical challenges, delighting our users, and setting a new standard for the industry.
Our CSM team is deeply solution-oriented. We put the customer first, move fast, and think strategically, delivering value throughout the entire customer journey. We’re not just here to hit numbers. We’re here to help our customers grow, and to shape the next generation of go-to-market.
We’re looking for a customer success leader who’s strategic, detail-oriented, and a proactive mentor. This is a senior leadership role reporting directly to the VP of Sales and Success, and responsible for driving significant portions of our GTM success.
What you'll doHire and coach a team of Customer Success Managers to deliver exceptional customer experiences with a technical product in both 1:1 settings and through scaled programs
Drive renewals, reduce churn, and identify opportunities for expansion in partnership with Sales and Product teams
Establish playbooks, health scoring, and reporting to help the team scale effectively as the customer base grows
Collaborate closely with partners across Attio in Marketing, Operations, Product and Engineering to solve for our customers’ experience and inform Attio’s product roadmap
Track and report on key metrics like NRR, churn, onboarding success, and customer satisfaction
3+ years building successful teams and coaching CSMs or Account Managers
4+ years in a customer-facing role for a technical product
A deep empathy for customers paired with the ability to balance their needs with company goals
Strong data orientation and passion for using analysis to guide strategy and measure impact
Passion for the CRM space and improving how businesses go-to-market
Clear experience working cross-functionally on strategic projects
Ability to thrive in fast-moving, early stage environments
30-minute introductory phone call with a member of our Talent team
30-minute interview with our VP of Sales and Success
45-minute technical case interview
Three 30-minute interviews with relevant stakeholders
30-minute closing conversation with our CEO
Offer stage
