CRM Specialist

Key Responsibilities

• Manage and configure the CRM system to ensure accuracy, consistency, and optimal functionality across teams. 
• Monitor and improve data quality by implementing regular integrity checks, duplicate resolution, and data hygiene processes. 
• Collaborate with teams across the organisation to resolve CRM issues, test improvements and share knowledge. 
• Analyse and resolve data-related problems through root cause analysis and process improvement. 
• Provide technical support and guidance to CRM users, building confidence and capability across the organisation. 
• Contribute to the continuous improvement of data management by identifying opportunities for automation, efficiency, and alignment with best practice, feeding recommendations to the Data & Insight Lead. 
• Coordinate data imports, exports and reconciliations using SQL, SSIS, or any replacement tools where necessary, to maintain accurate records and reporting integrity. 
• Maintain documentation and governance for CRM and data processes to ensure consistency, transparency and knowledge sharing. 
• Deliver on project tasks that result in the operational development and continuous improvement of the CRM, ensuring it supports reliable data, efficient processes and better supporter journeys. 

Skills, Knowledge and Expertise

• Understanding of data protection, GDPR, and data governance principles.

• Proficiency in SQL and strong analytical and problem-solving skills.
•  Excellent attention to detail and commitment to data quality.
• Ability to plan and prioritise multiple tasks and projects to meet deadlines.
•  Strong communication skills with the ability to explain technical concepts clearly.
• Advanced Excel skills and experience handling large datasets.
• Ability to troubleshoot operational errors within CRM systems

• Proven experience working with CRM systems and relational databases.
• Experience training and supporting system users across teams.

About
FLEXIBLE WORKING & OUR BENEFITSWe welcome conversations about part time working, job shares, and all forms of flexible working right from application stage. You can get in touch with us at [email protected] if you want to ask us anything about flexible working.Benefits: We think our benefits are brilliant, and the majority start from day 1. These are just a few of them:30 days annual leave PLUS bank holidaysGenerous pension scheme and Life AssuranceEnhanced maternity, paternity and adoption leave, as well as study leave and a day off to move houseWellbeing is a priority for us, we offer a wide range of individual and team support in our Wellbeing HubOur Academy is our in-house Continued Professional Development (CPD) learning and development programme, including an internal mentoring scheme. We have organisation-wide focus days, which are days set aside for you to focus on your own development, without being interrupted by emails and meetings.Cycle to work and season ticket loansOpportunity to take sabbaticalsYou can find full details about our benefits on our website.Location: Working agile means we changed from having a culture where people are expected to be in the office from 9am to 5pm to one where we’re much more focused on what they deliver. We've built a positive culture where autonomy, trust, wellbeing and flexibility allow us to recruit and retain the very best people.   We recognise that teams still need to come together regularly to develop relationships and strengthen collaborative working.   Therefore, for the majority of roles, your contractual place of work will be one of our offices. The expectation for how often you will be required to attend the office is outlined in the job profile and will be discussed with you.   Details about our hybrid and agile working approach (including how travel expenses work) can be found on our website. HOW TO APPLYWe ask you to send us a CV and cover letter. In your cover letter, we'd like to know why you're interested in working with us at Blood Cancer UK. It's also helpful if you tell us why you think you are a great candidate for this role based on the skills, knowledge and expertise section above. Your cover letter doesn't have to be too long, 1-2 pages is ideal. Please don't add photos or graphics to your CV, as we use blind shortlisting at this stage of the process.Full details about our recruitment processes, including how we use blind shortlisting and what to expect at each stage of the process can be found on our website. Sometimes we close our vacancies early, usually because we have had a lot of great applicants, so we’d always encourage you to apply early rather than wait until the deadline.WHY WORK AT BLOOD CANCER UK?We're the 9th best charity in the UK to work for according to Best Companies 2021! We started because of Susan, we’ll get there because of you.Blood Cancer UK was started by one family who lost their daughter, Susan, to blood cancer, and that history and sense of family continues to shape who we are today. When you join Blood Cancer UK, you don’t just become an organisational employee – you become part of a collaborative community dedicated to funding research into beating blood cancer that includes some of the most inspiring people you’ll ever meet. And we’re not that far away from beating blood cancer. We’re confident we can do it within the next generation, and this makes us hugely ambitious and gives us a sense of real urgency. It also means we’re changing quickly as an organisation as we constantly challenge ourselves and strive to become more and more effective. This pace of change means working here isn’t for everyone. But if you’re excited by the chance to work in a fast-paced, agile and supportive environment with the focus and ambition to beat blood cancer this could be the place for you! We focus on results rather than time spent at a desk, so we deliver more for people affected by blood cancer.Blood Cancer UK offers the chance to work for and with people affected by blood cancer, and the opportunity to advance your career and develop your skillset whilst taking on exciting new challenges and making your mark. EQUALITY, DIVERSITY & INCLUSIONWe are committed to actively promoting equality, diversity, and inclusivity. Read our statement which reflects our strong drive to change in this area. To this end we would welcome approaches from individuals from underrepresented groups, including minoritised communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives. You can read some examples of how we can support you through the application and interview process here.