CRM Salesforce Engineer

Enter the key responsibilities of the role:

• Ability to write apex code to implement business processes and resolve production issues using apex debugging when needed
• Build custom user components using LWC (Lightning Web Components) alongside the ability to work with legacy interfaces such as visual force and aura components
• Support the delivery of business sponsored CRM development projects with a good solid grasp of requirements gathering, solution design, coding, UAT and Production Support
• Ability to build and maintain integration between Salesforce and external systems using REST, SOAP APIs, or middleware
• Proficiency in setting up flows, validation rules, objects, fields, reports, and dashboards
• Collaboration with collaborators to understand and detail business requirements.
• Secondary user level support (CRM Case management) – APAC hours
• Proficiency in creating Salesforce profiles, allocating roles, and handling access
• Ability to provide Salesforce training and end-user support
• Implement and maintain end user training and knowledge article documentation
• Promote good data practice and champion data quality to the salesforce user base
• Work closely and proactively with the Salesforce Tech Lead, supporting the drive for CRM governance and standard methodology across the group
• Liaise closely with external parties including Salesforce and partner organizations to support improvements and issue resolution
• Appetite to further improve Salesforce development and upskill in skills such as Einstein and Einstein GPT  

Enter the essential experience and skills required:

Required:

• Practical experience and understanding of Salesforce Sales Cloud and Service Cloud functionality and capabilities, ideally with experience of multiple applications and installed packages
• Some prior experience of salesforce development on the lightning platform including configuration, apex programming language, LWC and Javascript
• Basic understanding of SOQL and SOSL for querying data.
• Experience working with development tools such as visual studio code and DevOps(GitLab, Ansible, Kubernetes and Jira)
• Experience writing unit tests to acquire 100% code coverage
• Basic understanding of testing tool capability / frameworks
• Proficiency in debugging and tackle performance and security issues
• Experience in data migration tools such as Data Loader.
• Experience supporting Salesforce Experience sites and customer users in an enterprise environment
• Experience working on a Financial Services CRM implementation within a regulated business (nice to have)
• The candidate must be Salesforce Administrator certified and Salesforce Platform Developer 1 certified
• Shown ability to optimally prioritise multiple concurrent tasks/projects that deliver value in a fast-paced environment
• Good interpersonal skills
• Ability to work independently but seeking authority and approval when appropriate
• Results focused with ability to work under stress when required
• Use of incident management platforms such as ServiceNow
• Experience of Snowflake
• Experience of Tableau

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.