CRM Product Owner

Key Responsibilities

• Manage and optimise the CRM system (Microsoft Dynamics) so it meets organisational needs and supports accurate, efficient data use. 
• Oversee CRM integrations and data workflows with external partners and digital platforms to ensure data flows correctly and securely across systems. 
• Monitor and improve data quality by implementing hygiene routines, deduplication and compliance processes that ensure supporter data accuracy. 
• Collaborate with colleagues across Fundraising, Digital and Finance to ensure data processes enable effective campaigns, income tracking and supporter engagement. 
• Own the operational development and continuous improvement of the CRM, ensuring it supports reliable data, efficient processes and better supporter journeys. 
• Supervise staff and / or volunteers to ensure appropriate training and high performance. 
• Own the delivery of the team against established priorities and planned improvement targets 
• Contribute to horizon scanning and discovery of new systems that may improve our efficiency and effectiveness 
• Collaborate with colleagues to ensure business needs can be met with the technical requirements outlined in project plans 
• Supervise staff and / or volunteers to ensure appropriate training and high performance.

Skills, Knowledge and Expertise

• Understanding of relational database structures and data mapping.     

• Strong proficiency in SQL and SSIS (Visual Studio) for data processing and automation.
• Familiarity with PowerApps and PowerAutomate for CRM field and workflow updates.
• Proven ability to improve data quality and streamline processes.
• Excellent analytical and problem-solving skills with high attention to detail.
• Strong organisational and interpersonal skills with the ability to manage multiple priorities.
• Ability to prioritise workload based on impact and accurately schedule delivery

• Significant experience managing and developing CRM systems, ideally Microsoft Dynamics.
• Experience providing user support and training.

About
FLEXIBLE WORKING & OUR BENEFITSWe welcome conversations about part time working, job shares, and all forms of flexible working right from application stage. You can get in touch with us at [email protected] if you want to ask us anything about flexible working.Benefits: We think our benefits are brilliant, and the majority start from day 1. These are just a few of them:30 days annual leave PLUS bank holidaysGenerous pension scheme and Life AssuranceEnhanced maternity, paternity and adoption leave, as well as study leave and a day off to move houseWellbeing is a priority for us, we offer a wide range of individual and team support in our Wellbeing HubOur Academy is our in-house Continued Professional Development (CPD) learning and development programme, including an internal mentoring scheme. We have organisation-wide focus days, which are days set aside for you to focus on your own development, without being interrupted by emails and meetings.Cycle to work and season ticket loansOpportunity to take sabbaticalsYou can find full details about our benefits on our website.Location: Working agile means we changed from having a culture where people are expected to be in the office from 9am to 5pm to one where we’re much more focused on what they deliver. We've built a positive culture where autonomy, trust, wellbeing and flexibility allow us to recruit and retain the very best people.   We recognise that teams still need to come together regularly to develop relationships and strengthen collaborative working.   Therefore, for the majority of roles, your contractual place of work will be one of our offices. The expectation for how often you will be required to attend the office is outlined in the job profile and will be discussed with you.   Details about our hybrid and agile working approach (including how travel expenses work) can be found on our website. HOW TO APPLYWe ask you to send us a CV and cover letter. In your cover letter, we'd like to know why you're interested in working with us at Blood Cancer UK. It's also helpful if you tell us why you think you are a great candidate for this role based on the skills, knowledge and expertise section above. Your cover letter doesn't have to be too long, 1-2 pages is ideal. Please don't add photos or graphics to your CV, as we use blind shortlisting at this stage of the process.Full details about our recruitment processes, including how we use blind shortlisting and what to expect at each stage of the process can be found on our website. Sometimes we close our vacancies early, usually because we have had a lot of great applicants, so we’d always encourage you to apply early rather than wait until the deadline.WHY WORK AT BLOOD CANCER UK?We're the 9th best charity in the UK to work for according to Best Companies 2021! We started because of Susan, we’ll get there because of you.Blood Cancer UK was started by one family who lost their daughter, Susan, to blood cancer, and that history and sense of family continues to shape who we are today. When you join Blood Cancer UK, you don’t just become an organisational employee – you become part of a collaborative community dedicated to funding research into beating blood cancer that includes some of the most inspiring people you’ll ever meet. And we’re not that far away from beating blood cancer. We’re confident we can do it within the next generation, and this makes us hugely ambitious and gives us a sense of real urgency. It also means we’re changing quickly as an organisation as we constantly challenge ourselves and strive to become more and more effective. This pace of change means working here isn’t for everyone. But if you’re excited by the chance to work in a fast-paced, agile and supportive environment with the focus and ambition to beat blood cancer this could be the place for you! We focus on results rather than time spent at a desk, so we deliver more for people affected by blood cancer.Blood Cancer UK offers the chance to work for and with people affected by blood cancer, and the opportunity to advance your career and develop your skillset whilst taking on exciting new challenges and making your mark. EQUALITY, DIVERSITY & INCLUSIONWe are committed to actively promoting equality, diversity, and inclusivity. Read our statement which reflects our strong drive to change in this area. To this end we would welcome approaches from individuals from underrepresented groups, including minoritised communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives. You can read some examples of how we can support you through the application and interview process here.