CRM Product Associate, 2026 Graduate

About the Hiring TeamLevel Infinite is Tencent’s global gaming brand. It is a global game publisher offering a comprehensive network of services for games, development teams, and studios around the world.
We are dedicated to delivering engaging and original gaming experiences to a worldwide audience, whenever and wherever they choose to play while building a community that fosters inclusivity, connection, and accessibility. Level Infinite also provides a wide range of services and resources to our network of developers and partner studios around the world to help them unlock the true potential of their games.What the Role Entails

About Us
The Tencent Games Global CRM team provides CRM solutions to support game publishing and operations. Our mission is to engage players and drive game revenue in the gaming industry through multiple marketing channels.

Job Responsibilities
• Conduct market research to understand CRM system structures and trends within the industry. Leverage the unique characteristics of the gaming industry to assist in planning and developing new features for the overseas gaming CRM platform.
• Support the creation of product requirement documents and user stories, organize product roadmaps, and collaborate with R&D and testing teams to implement the products.
• Collaborate with product operations, data analysis, and data science teams to identify business service cases and transform data-driven insights into product features.
• Understand the overseas game publishing and operational processes, gather insights from business feedback, analyze data, and propose optimization suggestions for the product.

Who We Look For

• This position is open to students pursuing a master’s or above degree (no specific major required; marketing, computer science, or related fields preferred) and graduating between January 2025 and December 2026.
• Strong interest in the gaming industry, with an understanding of player behavior and market trends.
• Fluent in English, capable of using it as a working language.
• Proficiency in product prototype design tools; data analysis skills are a plus.
• Excellent communication skills and a team-oriented mindset.

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Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.