Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com
Job Description
We are looking for a CRM Executive to join our Customer Engagement team, who engage with customers through multiple channels to help them understand and manage their credit score and finances in a way that is relevant to their individual circumstances.
Responsibilities
- You will use customer insight, analysis and data to create compelling campaign ideas, messaging and designs. Be inspired by understanding our customers and produce campaigns which bring our products and features to life, showing customers how Experian is on their side & helping them manage their finances.
- Develop campaigns and messaging throughout multiple customer journeys, creating consistent journeys across multiple channels and customer touchpoints. You will be reponsible for end-to-end campaign management from planning and execution through to reporting and implementing recommendations and optimisation.
- Daily responsibility for defining and delivering our CRM plans with focus on engaging our existing customers.
- Partner with agencies and our teams to ensure all projects meet goals and all campaigns meet brand/content/compliance guidelines.
Qualifications
- CRM and campaign management experience – ability to show how to develop compelling creative and messaging
- Experience working on direct channels – sms, email, push notifications, DM
- Passionate about working with complex data and insights, with experience in using it to lead campaign development, and improving targeting and performance
- Experience working in cross functional teams
- Have managed numerous and simultaneous priorities and projects .
Additional Information
Benefits package includes:
- Hybrid working
- Great compensation package
- Core benefits include pension, bupa healthcare, sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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Experian Careers - Creating a better tomorrow together
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