Position Summary
Why join our team?
EDO (European Display Organisation) offers leadership, guidance, expertise and support of the sales, product & marketing strategies for Samsung Electronics Display across Europe.
The Display business is one of the fastest growing, most profitable and most diverse business units within Samsung Electronics. Covering a variety of products and target customers, including ultra-high net worth individuals, multi-national corporations through to individual consumers, a day in the Display team is rarely the same. As a central point in Europe we help to translate the global strategy into local execution through product, sales, retail and marketing in order to deliver excellence in execution. As a division of 35 people we have a genuine passion for innovation and a desire to propel Samsung to a true number one position in the category across Europe.
We are investing in our product, brand and marketing agenda in Europe to drive the execution of our strategic products. Continued investment in industry leading product means our next product launch is never far away.
Role and Responsibilities
Your key responsibilities
·As a CRM Analyst, you will be responsible for analysing customer data and interactions to drive actionable insights that enhance our customer relationships and maximise business value. You will collaborate closely with cross-functional teams, including marketing, sales, and customer service, to develop and implement targeted CRM strategies. Your primary duties and responsibilities will include
1.Reseller Behavior Analysis
Analyse reseller behavior and preferences by examining demographics, purchasing trends, product usage data, spending habits, loyalty metrics, and other relevant factors.
Portal Management Assistance
2. Portal Management Assistance
Assist the CRM Operations Manager in maintaining the portal by uploading content and providing close support to the European subsidiary to ensure portal activity.
3. Partner Portal Optimization
Enhance the partner portal by evaluating user interactions and generating regular reports for team review, facilitating collaborative efforts to enhance portal functionality and user experience.
What we need for this role
To be successful, you will possess the following skills and attributes:
·Good understanding of CRM systems and management skills, preferably Salesforce
·Strong analytical skills
·Strong database management skills
·Familiarity with Microsoft Office including Access and Excel
·Ability to problem solve and ownership of a project
·Ability to work well in groups
·Ability to multitask
What does success look like?
·Reseller Behaviour Analysis – Regular report to be shared with CRM Operations Manager and the team
·Keep the portal with the latest contents
·Progress to be check with CRM Operations Manager and the team regular base
2nd Interview
Presentation (Duration TBD): The candidate will present the insights they derived from the Excel test completed during the first interview.
Skills and Qualifications
Benefits of working at Samsung include
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Hybrid working – 3 days in the office and 2 days at home per week
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Bonus scheme linked to individual, team and company performance
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Pension contribution
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Three volunteering days each year
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Holiday - 25 days plus bank holidays and an additional day off for your birthday
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Access to discounts on a wide range of Samsung products
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Access to a discount shopping portal
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Partner Colleagues are not eligible for certain types of statutory leave such as Samsung Family Leave or Sick Leave policies but may be eligible for statutory payments via their agency
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Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need
A note on equal opportunities
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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