CRM Administrator

What we do

Zero100 is a membership-based intelligence company that connects, informs, and inspires the world’s most influential C-Level Operations & Supply Chain Officers – and their teams – to unlock the true potential of the AI and Digital Revolution for the lasting benefit of business and our planet. Our members use Zero100’s research and advisory services to shape their supply chain strategies. We bring both member and non-member executives together at our events to harness the power of our community to expand their thinking, challenge their assumptions, and accelerate progress on their most important digitization and decarbonization initiatives.

Headquartered in London, UK, Zero100’s members include Nike, Walmart, CVS, Unilever, Pfizer, Google, Volvo Cars, Honeywell, Ecolab, McDonald’s, and more.

Who we are looking for

Note that this is a primarily office-based role (4 days per week).

The CRM Administrator will be responsible for enhancing and refining our CRM architecture across Salesforce and various integrations and ensuring strong adoption across the organization. The role will sit within the Revenue Operations team, partnering closely with the Director of Strategy & Operations, the Chief of Staff, and the Finance, Sales, and Customer Engagement teams.

We are looking for a self-starter who is passionate about simplifying processes, setting up reliable data sources, and helping businesses deliver value more efficiently. You are comfortable adapting within a rapidly changing business environment and working in a highly collaborative setting with a diverse, geographically spread group of stakeholders. Beyond the day job, we are looking for candidates who share our enthusiasm about the potential for Zero100 to have a positive impact on the supply chain profession and (more broadly) the planet.

Key Responsibilities

• Optimize CRM Architecture and User Experience: Design, maintain, and enhance both the back-end structure and front-end interface of Salesforce, Pardot, Planhat, and Gong by configuring objects, fields, page layouts, automations, validation rules, and screen flows to deliver a seamless user experience across all CRM tools.
• Ensure System Stability and Data Integrity: Proactively monitor CRM performance, identify and resolve bugs, and implement testing protocols to maintain data accuracy and system reliability.
• Collaborate with Cross-Functional Teams: Partner with Finance, Sales, and Customer Engagement stakeholders to translate business requirements into intuitive CRM solutions. Provide recommendations to maximize functionality and efficiency.
• Drive Strategic System Enhancements: Work closely with the Senior Revenue Operations Manager to plan and execute medium- to long-term CRM projects, including the implementation of new integrations that align with business goals.
• Streamline Processes and Foster Best Practices: Document, refine, and simplify Revenue Operations workflows while promoting data hygiene. Empower partner teams through live training sessions and user guides on effective CRM usage.
• Support User Adoption: Lead onboarding for new CRM users, monitor adoption metrics, and provide day-to-day support via an internal ticketing system to address stakeholder needs promptly.
• Manage User Access and Security: Oversee user setup, roles, profiles, permissions, and public groups to ensure secure access.

• Salesforce Certified Administrator or Salesforce Certified Advanced Administrator.
• Demonstrated experience configuring and customizing Salesforce and visualizing data through Reports/Dashboards.
• A strong interest in GTM systems automation (e.g. Salesforce flows, low-code tools, and process design).
• Proficiency in managing and prioritizing BAU requests from multiple stakeholders.
• Ability to identify risks and benefits of potential CRM configurations and to devise creative solutions to mitigate risks.
• Strong interpersonal skills to collaborate closely with leaders from across the business. 
• Ambition to make a long-lasting positive impact on the business.
• Curiosity, adaptability, and a willingness to learn and experiment in a fast-paced environment.

Preferred Qualifications

• Experience configuring and enhancing Account Engagement (Pardot), Planhat, and Gong.
• Proficiency in other data visualization tools (PowerBI).
• Experience working in a start-up and/or scale-up environment.

• Competitive salary including performance-based bonus
• Unlimited holidays
• Private healthcare & Life Insurance
• Enhanced Pension
• Enhanced Parental Leave Policy
• Custom designed offices in central London with free breakfasts & snacks
• Regular team socials

Zero100 is Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation