Credit Risk Collections Oversight Associate

Job Description
Join a team that is dedicated to cultivating a unified culture of personal accountability and the highest standards in governance and controls. At Chase UK, our Risk function is committed to strengthening and protecting the firm from a wide range of risks while fostering transparency and doing the right thing in every situation. We value and nurture diverse talent, embracing an inclusive environment where every team member's experience matters. This is an exciting opportunity to make a real impact in a dynamic and innovative environment. If you thrive in a fast-paced, team-oriented setting, this role is for you.
As a Credit Risk Oversight Associate in the Chase UK 2 line Of Defense Credit Risk team, you will support development and execution of all collections and recoveries related oversight activities across all consumer products. The successful candidate will work in a highly dynamic and innovative environment and will have the opportunity to monitor and ensure adherence to collections policies and requirements for ICB products and services. This is an exciting role working closely with colleagues in wider credit risk management teams, Product, Marketing, Operations, Legal, Compliance, Core Banking and Technology.
Job responsibilities:

• Design, maintain and ensure ongoing 2LOD credit risk oversight of collections standard and related processes and controls.
• Ensure 1LOD adherence to collections and recoveries standards or mandates.
• Provide subject matter expertise on collections requirements, processes and controls.
• Plan and execute range of oversight activities, such as in-cycle testing, exception reporting, individual case reviews, customer outcome reviews, thematic reviews, that target focus areas across collections and recoveries; as well as any ad hoc reviews related to customer profile changes and significant external events
• Prepare comprehensive reviews to drive a shared understanding across business stakeholders on any collections or recoveries related oversight activity, including issue(s) identification, inherent risk rating assessment of the issue(s), issue findings action plan. and monitoring and oversight of issue remediation
• Distribute credit risk collections oversight reviews as required to the Credit Risk Oversight Forum and Risk Committees.

Required qualifications, capabilities, and skills:

• A collections and recoveries professional within the banking or consumer credit sector
• Strong analytical & problem solving skills with attention to detail
• Deep understanding of collections & recoveries domain, processes and related analytics.
• Deep understanding of UK consumer debt collections landscape and related regulatory expectations.
• Knowledge of collections outsourcing models - first party, third party collections, agency management, debt sale etc.
• Degree level education
• Advanced PC Skills, Word, Powerpoint, and Excel (graphs, charts, formulas etc.)
• Experience of how to perform data extraction, manipulation and analysis in a programming language (such as SQL, Python)
• Demonstrated excellent written and oral communication skills to clearly present analytical findings, issues and make business recommendations
• Able to work effectively in agile environments, delivering value whilst managing & adapting quickly to fast paced change
• Evidence of initiative, driving results, teamwork and collaboration

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.