Credit Controller

Credit Controller

Division: Finance & Corporate
Department: Revenue

• Salary: National (Edinburgh and Leeds) ranging from £39,100 to £50,000 and London from £41,600 to £55,000 (salary offered will be based on skills and experience) 

• This role is graded as: Associate – Level 8 – Corporate

• Your recruitment contact is Sonika via [email protected] . Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted. 

About the FCA and team 

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of UK finance services.   

 The Revenue Department is part of the Finance & Corporate Services Division and is responsible for collecting data, modelling fees, invoicing and collecting fees from fee payers to raise the Annual Funding Requirement for the FCA and other external regulatory authorities. The role will give you the opportunity to participate in continuous improvement initiatives within the team and wider Department.

Role responsibilities 

• Support a diverse portfolio of firms, building trusted relationships that empower you to respond confidently to queries and help ensure payments and commitments stay on track

• Become the guardian of accurate fee‑tariff data, applying FCA policy and Handbook rules with precision while supporting firms to submit high‑quality information

• Manage and shape meaningful ad‑hoc projects, often collaborating across FCA teams and partnering with external stakeholders to implement changes and improve outcomes

• Manage client account oversight, engaging with a wide range of firms and ensuring every interaction reflects our high standards of communication and professionalism

• Turn data into insight, providing stakeholders with timely analyses that support decision‑making and contribute directly to the FCA’s funding objectives

• Act as a problem‑solver and connector, working with colleagues across the organisation and external partners to research, resolve and unravel complex fee‑related queries

• Deliver high-quality customer service, representing the FCA with confidence while gaining invaluable exposure, expanding your skillset and playing a key role in supporting our mission

Skills required 

Minimum: 

• Extensive experience in credit control preferably within the financial services sector

• Demonstrated experience in evaluating and resolving complex account or query escalations, using effective judgment and problem‑solving skills

• Demonstrated experience in managing a large portfolio of accounts while consistently reducing debtor days and securing payments within agreed terms

Essential:  

• Strong communication and interpersonal skills, engaging clearly with stakeholders at all levels while maintaining attention to detail, supported by people‑management experience and the ability to deputise for their line manager

• Solid analytical and organisational skills, with the ability to interpret information accurately, work to deadlines and use Excel proficiently (including pivot tables, V‑lookups and IF statements)

• Knowledge of the FCA Handbook and fee‑related rules, with the ability to manage competing priorities and escalate issues appropriately to maintain quality and timelines

• An effective collaborator who balances varied responsibilities, initiates improvements and helps deliver shared results

Benefits 

• 25 days annual leave plus bank holidays 

• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary 

• Private healthcare with Bupa, income protection and 24/7 Employee Assistance 

• 35 hours of paid volunteering annually 

• Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors)  

• A flexible benefits scheme designed around your lifestyle 

For a full list of our benefits and our recruitment process as a whole visit our benefits page. 

Our values and culture  

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation. 

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support. 

We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable. 
 

Disability confident: our hiring approach
We’re proud to be a Disability Confident Employer and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role’s key requirements. 
 

Useful information and timelines  

Timeline:  

• Job advert close: 25th February 11.59 PM 

• CV Review/Shortlist: 27th February 

• First Interview: w/c 4th March 2026

• Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.