Credit Controller

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Finance and Accounting

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Travelers Europe is looking for a Credit Controller to join us in our Redhill office!
We are looking for someone with Credit Control experience within the financial services industry or insurance industry is desirable. Working as part of a team, you will collect premium due from our brokers within their credit terms. You will deal with instalment application forms, resolve internal and broker queries that at times might need you to connect with our Underwriters. You will also perform reconciliations.
Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.What Will You Do?

• Ensure cash is collected from the our brokers within credit terms.
• Prepare, submit and maintain bad debts sent to Debt Collectors. Attend court / bankruptcy hearings and present evidence as required.
• Provide support for colleagues on credit control related issues.
• Agree performance targets and work towards successful achievement.
• Develop and maintain effective relationships with external contacts and liaise with relevant parties internally on quality of service provided.
• Ensure that default procedures are adhered to. Liaising with other employees as necessary.
• When appropriate, establish reasons for and report on discrepancies between Travelers and broker statements.
• Evaluate information received and communicate as appropriate to all relevant parties.
• Prepare and send to the brokers, a monthly statement of account.
• Liaise with the Credit Control Supervisor on any account issue in excess of individual handling authority or outside personal experience.
• Liaise with overseas partners in the collection of their debt.
• Accurately record, input, allocate and scan cash received and sent.
• Perform daily and monthly ledger reconciliations.
• Process and reconcile cheque and outgoing payment requests.
• Liaise with Credit Controllers in respect of all cash related data.

To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments. 

What Will Our Ideal Candidate Have?

• Credit control experience within insurance or within a Business to Business (B2B) environement.
• Good working experience of excel and word.
• Able to demonstrate good teamwork.
• Intermediate numeracy skills.
• Intermediate communication skills.

What is a Must Have?

• Previous credit control experience.