Amoria Group
Credit Controller
Location Manchester/Hybrid
OUR WORKPLACE VALUES
Positivity, Respect, Ownership, Fun, Excellence, Success (PROFES) are the values that make up the heart of our culture at Amoria Bond, and we expect all our employees to consistently demonstrate these Behavioural Capabilities in the workplace.
Positivity Apply a ‘can-do / will-do’ attitude to your work, even when facing a challenging situation. Be considerate of how your behaviour may affect others around you and be constructive in your communication.
Respect Be respectful in your treatment of your colleagues, clients, customers and suppliers at all times. Work with integrity and consideration of others.
Ownership Take ownership for your tasks and delivering your job responsibilities and achieving your performance standards. Be proactive and take personal ownership for finding ways to work smarter.
Fun Enjoy yourself at work! Look for ways to make the role more enjoyable for yourself and for others whilst working hard and getting the job done.
Excellence Strive for excellence and be clear about what are your personal goals in providing an excellent service for your customers, clients, suppliers and colleagues.
Success Always aim for success for yourself and your team. Be effective and realistic in planning and executing your duties to achieve your performance standards. Ask for help if you need it, and helps others when you can.
ROLE OVERVIEW
The Credit Control & Ledger Clerk plays a pivotal role in maintaining the financial integrity of Amoria Group – including Amoria Bond and Coalesce. Management Consulting - through accurate and timely collections, billing and efficient payment processing. You will be responsible for: ·
- Managing and reconciling a complex and diverse ledger.
- Overseeing end-to-end billing, payments, and credit control processes.
- Ensuring client invoices and receipts are processed accurately and on time.
- Providing “Best Service” through proactive communication with internal and external stakeholders.
- Acting as a subject matter expert (SME) in billing, payments, and credit control processes.
- Training, mentoring, and supporting team members while leading continuous improvement initiatives across the Finance Operations function.
DUTIES & RESPONSIBILITIES:
- Credit Control & Collections · Manage and collect outstanding debts across assigned ledgers in line with collection and ageing targets.
- Conduct credit risk assessments for new and existing clients, providing recommendations to stakeholders.
- Monitor and escalate high-risk or overdue balances; flag potential bad debt risks.
- Issue account statements and reminders, and manage client queries on outstanding invoices.
- Negotiate payment plans where appropriate and liaise with legal representatives for escalated recovery actions.
- Conduct regular ledger reviews and report on performance, trends, and risks to management. Customer Service & Stakeholder Communication
CUSTOMER SERVICE & STAKEHOLDER COMMUNICATION
- Monitor department inboxes and manage Freshdesk/email tickets within SLA.
- Respond to client queries professionally and promptly, ensuring issues are resolved.
- Partner with Sales Consultants and Leadership to communicate on unbilled items and commission-impacting issues.
- Provide excellent customer service and support both internal and external stakeholders with accurate financial information
BILLING & INVOICING
- Produce accurate and timely client invoices (permanent and contract) in line with company policy.
- Combine invoices with supporting documentation, such as timesheets and purchase orders.
- Prepare and verify invoices prior to submission.
- Track client spend against purchase orders and report on unbilled or on-hold items.
- Communicate reasons for billing holds and work with stakeholders to ensure prompt resolution.
- Support invoice corrections through the credit and re-bill process.
- Ensure compliance with billing deadlines to support payroll and commission processing.
PAYMENTS & RECONCILIATIONS
- Review and process incoming payments, ensuring correct allocation and posting in the finance system.
- Support bank reconciliation and resolve discrepancies promptly.
- Assist with payment processing and monitor vendor and client payments to maintain accuracy and efficiency.
- Liaise with finance teams on audit queries and external audit requirements.
TRAINING, MENTORING & CONTINUOUS IMPROVEMENT
- Act as the first point of contact for process queries from Billing, Payments, and Credit Control teams.
- Train and mentor new and existing team members on finance processes and best practices.
- Lead or support Continuous Improvement (CI) initiatives to enhance efficiency and accuracy across the finance function. ·
PERSON SPECIFICATION
ESSENTIAL EXPERIENCE
- Proven experience managing complex ledgers and high-value client portfolios..
- Proficiency in accounting and office software.
- Track record of reducing debtor days and improving cash flow
KNOWLEDGE & SKILLS
- Excellent written and verbal communication skills.
- Strong decision-making and problem-solving abilities.
- Ability to work independently and as part of a team.
BEHAVIOUS
- Works effectively under pressure and to deadlines.
- Embodies Amoria Bond’s PROFES values.
DESIRABLE
- Previous work in recruitment or professional services industry
- Experience using CRM systems.
- Exposure to international billing or multi-currency environments
- Understanding of IFRS or UK GAAP standards
- Strong Excel kills and ability to reconcile complex debtor accounts
- Experience in credit control roles
- Demonstrates assertiveness, confidence and resilience
Amoria Group is proud to be an inclusive employer. We welcome applicants from all backgrounds, regardless of age, experience, or background.
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