About Aptia
Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.
With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.
Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.
And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.
Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.
Job requirements
Role Summary:
You will support the Pension Administration business with the timely and efficient management of outstanding debts, optimizing cashflow and maintaining strong relationships with clients.
This is a hybrid position where you will work from Chichester Aptia office, as well as from your home address. Its a 6 months contract role.
Here's what you'll be doing:
Proactively manage a portfolio of accounts, ensuring overdue debts are chased in a timely and professional manner.
Communicating with clients and customers regarding outstanding balances, setting up payment plans where necessary, and ensuring a high level of customer service.
Partner with offshore team in India to reconcile customer accounts and investigate any discrepancies or issues related to outstanding invoices.
Maintain accurate records of communications and payments, providing regular reports on the status of outstanding debts to senior management.
Assist in reviewing and setting appropriate credit limits for new and existing clients.
Support the wider finance team in ensuring cash flow targets are met and helping to optimise working capital.
Establish efficient and effective processes for the Credit Control team.
Here’s what we’re looking for:
Experience in a credit control role, ideally within a financial services or pension administration business.
Strong verbal and written communication skills, with the ability to handle sensitive client conversations professionally.
Ability to maintain accurate records, with a high level of attention to detail and a proactive approach to problem-solving.
Comfortable working both independently and collaboratively within a team environment.
Proficient in using Microsoft Excel, accounting software, and credit control systems.
Institute of Credit Management full or part-qualification preferred (could be working towards one).
Familiarity with pension administration and associated financial processes would be an advantage but not essential.
If you are interested in this role and then we’d love to hear from you. Please go ahead and click apply to submit your CV.
Aptia is committed to celebrating the diversity of its employees and are proud to be an Equal Opportunities employer. We strive to create a workplace where all colleagues feel they belong and are supported to succeed in their roles. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to email us at [email protected].
How to apply
If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.
Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.
If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.
