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Infopro Digital group are recruiting for a Credit Controller on a permanent basis in our London offices.
The best of both worlds. That is what a position with Infopro Digital offers you. We are first a global company with 4,000 employees and annual revenues of over half a billion dollars with a presence in 18 countries. Through our market-leading brands, we serve five professional communities – insurance and finance, automotive aftermarket, construction, retail, and industrials – enabling our clients to make informed business decisions and create new opportunities.
Secondly, our global brands focused on the financial services industry, known collectively as Risk Global, is a 300-person organisation with offices in Hong Kong, London, Nashville, and New York. Working at Risk Global means being part of a company that has strong financial backing, while at the same time giving you the power to truly make a difference.
In this role you will ensure money is collected from customers according to the terms and conditions of contracts, resolving customers invoice queries in a timely manner to facilitate payment and ensuring collections are in line with set targets.
Main Duties and Responsibilities:
As a key member of the credit control team you will work on:
- Chase outstanding balances by phoning, e-mailing, sending letters, issuing statements etc
- Issue letters to companies whose accounts are overdue, with next steps if payment is not made by deadlines.
- Resolve customer queries regarding payments and invoice queries as quickly and efficiently as possible.
- To raise any necessary invoice or credit notes on customer accounts.
- Transfer and allocate payments.
- To meet monthly cash collection targets set by the Credit Control Manager to reduce company debt and debtor days.
- Liaise with all other departments, including working closely with the Sales team to ensure excellent customer service is maintained at all times.
- General administration of accounts including updating customer contacts, addresses and PO numbers.
- Work alongside the Sales team and Client Services team to manage and restructure customer accounts.
You will report to credit control manager
- Previous experience in a Credit Controller position is essential
- The ability to manage difficult conversations, whilst maintaining a positive relationship with customers.
- Persistence
- Assertiveness
- Motivated
- Strong problem solving skills
- Excellent communication skills over the phone and in writing.
- Strong organisational skills
- Experience of dealing with a high volume of customer accounts
- Able to work to set deadlines
- Good team player
- Good knowledge of Excel
- This role is hybrid based in London
- We have plenty of options for your working preferences.
- A fantastic holiday allowance that increases as you spend longer with the company
- Take your birthday off…on us
- Access to a 24/7/365 Employee Assistance Programme offering support and guidance around all areas of wellbeing and mental health, including face-to-face counselling.
- Access to our extensive learning programmes, through our dedicated platform, Generation Infopro
- Paid volunteer days throughout the year where you can contribute your skills and expertise to make a meaningful difference to the lives of others
What you’ll get
Our global employee benefits include:
- 25 days annual leave (rising up to 30 days)
- Group personal pension plan
- Life assurance
- Interest free season ticket loan (STL)
- Private medical insurance
- Employee assistance programme
- Bonusly employee recognition
- Employee discount scheme
- Eye-care Vouchers
- Discounted gym membership
- Agile/remote working
- Bike to work
- Buying holiday
- Dental insurance
- Give as you earn
- Add partner to gym membership
- Health cash plan
- Personal accident insurance
Learn more about us
Infopro Digital is a B2B group specialising in information and technology. With a presence in 18 countries, the group has 4,000 employees of 55 nationalities.
Infopro Digital connects professional communities.
Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail.
With our solutions, decision makers make informed decisions and companies develop their business and performance in a sustainable way.
