Credit Controller
Reports to: Senior Credit Controller
Location: Hybrid - Penryn and or Newmarket, 2-days on-site, 2-days WFH
Hours: 32 hours across a 4-day week - 8:30 am - 5 pm
Salary: £24,000 - £25,000, pro rata
Working pattern: Permanent contract with an 11-month working pattern, excluding August
Product: Group Hire - Wonde, Evouchers & Secure Schools
Who we are and what is important to us:
Beyond unifies three technology-driven brands, Wonde, Evouchers and Secure Schools.
Each brand shares a vision to reduce the friction of adapting technology, to help customers navigate an often overwhelming area and provide powerful solutions that make their everyday life easier.
The three brands run independently with the autonomy to continue to prosper although as part of the Beyond team, you’ll join a wider, supportive environment where you’ll be able to pull on the expertise and capabilities of the group.
We do not limit ourselves to standing still. We look ahead and strive to disrupt the sector we operate in. We believe technology should not be complicated or overwhelming. It should do what it says - quickly, safely and efficiently.
Job snapshot:
As Credit Controller, you’ll be responsible for ensuring the timely payment of invoices within the agreed payment terms and credit limits.
You'll have a variation of responsibilities covering all areas of credit control and will enjoy communicating with a diverse range of customers from within the education sector.
What you’ll be doing:
- Proactively work through the debtors to ensure all overdue debts are collected in a timely manner.
- Build effective relationships to support collection, adapting collection style to support a diverse pool of customers.
- Pursue collections through multiple communication channels, such as email, telephone, video calls, and ticketing systems.
- Review monthly overdue accounts and act accordingly.
- Maintain an accurate collection diary.
- Escalate and track the progress of queries raised within finance and wider departments.
- Monitor and review failed direct debits and pursue alternative payments.
- Where appropriate and needed escalate concerns to the finance manager.
What we’re hoping you’ll bring:
- Proven experience in a customer-facing role, demonstrating a strong understanding of customer needs and satisfaction.
- Ability to convey information clearly and concisely to a diverse audience.
- Ability to prioritise workflow and ensure deadlines are met.
- Ability to influence and learn in an ever-changing environment.
- High degree of attention to detail, ensuring accuracy and quality in all communications and tasks.
- Excellent written and oral communication skills.
- Good attitude towards individual and team success.
- Flexible in your approach with the ability to adapt to a diverse pool of customers, where personality and professionalism are needed.
What to expect in the hiring process:
- Exploratory Telephone Conversation with the Talent Team: A relaxed discussion to explore mutual expectations, including culture fit, background, and interests.
- Second Interview with the Hiring Manager and Talent Manager: Virtual conversation focused on skills and experience
- Final Interview with Hiring Manager and Finance Manager: Face-to-face conversation and exercise-driven
What you'll get:
Beyond is much more than just a place to work. It is a place to grow, innovate, excel and learn. We have tech people, creative people and people people, all focused on providing a superior customer experience.
We value, support, and champion those we work with, promoting personal growth and happiness. We understand that our success depends on all our team members' collective energy, intelligence, and contributions, and we are committed to ensuring that our work environment is the best it can be.
We value your commitment and have worked hard to create adaptable and comprehensive benefits packages to suit individual needs, although you can expect the below as standard:
- 4-day working week
- Flexible working schedule/work-from-home opportunities
- Onsite gym facilities
- Annual personal and professional development budget
- Buying and selling holiday scheme
- Additional holiday for length of service
- Onsite trained mental health and well-being champions
- Monthly lunch club (on us)
- Comprehensive wellness programmes (think meditation retreats and continuous access to well-being apps/initiatives)
- Enhanced maternity, paternity and adoption benefits
- Electric car scheme
- Cycle to Work Scheme
- Eye examination scheme
- Financial contribution to the set up of work-from-home environments
- Use of new and leading technology in the form of Apple products
- Frequent company-funded social events
- Office closure between Christmas & New Year
- Access to continuous learning and development opportunities
- Comprehensive employee referral scheme
- Casual Dress Code
In addition to the above, you’ll have access to our ‘take your pick’ benefits scheme, which is tailored specifically to you and includes:
- Enhanced pension payments
- Retail vouchers
- Private medical insurance
- Dental plan
If you're selected, we'll guide you through the following checks as part of our offer process:
- DBS Check: Verification of criminal records.
- Right to Work: Confirmation of legal work eligibility.
- References: Automated verification based on HMRC records.
We're excited about finding the right person for this position! Due to dynamic market conditions, we're not setting a fixed application deadline. We encourage you to apply as soon as possible, as we'll fill the role once we find the perfect match.
At Beyond, we celebrate diversity and are committed to being an equal-opportunity employer. We welcome candidates from all walks of life. If you need any accommodations during the application process, please don't hesitate to call or email us.
