Credit Controller FTC

• Own credit control activity across an allocated portfolio, ensuring debtor positions are current, understood and actively managed
•  Enforce the agreed credit control process, ensuring required actions, records, escalations and review points are followed consistently 
•  Chase commercial rent, service charge, insurance, utilities, recharges and other arrears by telephone, email and letter 
•  Maintain accurate debtor notes, account records, chase history and supporting documentation 
•  Allocate cash promptly and accurately in line with company policy 
•  Manage suspense and unallocated cash, ensuring receipts are investigated, allocated or escalated without avoidable delay 
•  Monitor rent and service charge collection performance against agreed targets 
•  Prepare and maintain reports on arrears, overdue accounts, bad debts, unallocated cash and high-risk tenants 
•  Review debtor positions with Property Managers and Asset Managers, ensuring material arrears and account risks are visible, understood and acted on 
•  Identify and escalate high-risk debt, problematic accounts and debts over agreed thresholds promptly 
•  Manage complex accounts, invoice disputes and payment queries through investigation, stakeholder coordination and clear resolution 
•  Challenge and follow up missing input, delayed responses or incomplete actions from internal teams where these affect collection or account control 
•  Work with Property Management, Asset Management and Finance to resolve billing, allocation, lease, service charge or documentation issues affecting collection 
•  Provide analysis on tenant payment trends, debtor risk, recurring process failures and portfolio-level areas of concern 
•  Ensure monthly arrears reviews are completed with Property Managers and Asset Managers 
•  Support CRAR or other formal recovery action where instructed, ensuring records, correspondence and escalation evidence are complete 
•  Comply with company credit policies, accounting procedures and relevant legal or regulatory requirements 
•  Communicate professionally with tenants, customers, Property Managers, Asset Managers and Finance colleagues 
•  Contribute to team performance and process improvement by identifying delays, recurring issues, control gaps or avoidable blockers 

• Property management credit control experience
•  Strong understanding of rent, service charge, recharges, arrears and tenant account management 
•  Good understanding of accounting principles, cash allocation and debtor control 
•  Accurate systems, records and account management 
•  Strong analytical and problem-solving skills 
•  Clear and professional written and verbal communication 
•  Confident managing disputes, overdue accounts and difficult conversations 
•  Able to enforce process and challenge missing input from other teams 
•  Able to maintain control of a portfolio and meet collection deadlines 
•  Knowledge of CRAR and commercial property recovery processes desirable

• Takes ownership of debtor control
•  Protects cash flow with discipline 
•  Keeps records accurate and current 
•  Chases persistently and professionally 
•  Enforces process without unnecessary friction 
•  Communicates clearly and without ambiguity 
•  Escalates risk at the right time 
•  Resolves issues rather than circulating them 
•  Understands the asset-level position 
•  Operates with accountability, persistence and care

• Highly competitive salary DOE
• 25 days holiday per year plus bank holidays
• Private Medical Insurance (medical history disregarded)
• Healthcare Cash Plan
• 5% Company pension contribution
• 3x Life Assurance
• Cycle to work scheme (on-site shower room facilities & bike parking in majority of head offices) 
• Employee Assistance Programme
• Group income protection scheme 
• Daily healthy fruit & snacks 

Values

About
Praxis is a well-established privately owned investor and manager of UK real estate with a track record of exceptional investment performance rooted in astute market timing and best-in-class management. The business was established in 2009 but traces its origins back over three decades and multiple economic cycles. Praxis works with a range of private equity, local authority, institutional and high net worth partners utilising its unique integrated platform and team of over 400 employees to manage and optimise all aspects of the real estate value chain. Praxis operates from offices in London, Manchester, and Birmingham.