Credit Control Officer

Job Description:

Credit Control Officer

High Street Kensington (London, W8 5ED)

Hybrid working

Permanent

37.5 hours

Salary: £29,000 per annum

Advert closes Tuesday 17th February 2026

We make health happen

At Bupa, our purpose is clear: help people live longer, healthier, happier lives and make a better world. As a Credit Control Officer (Junior) at Cromwell Hospital, you’ll play a vital role in keeping our finances healthy so we can keep delivering world‑class care. You’ll join our Billing & Credit Control team, part of the Cromwell Finance function, supporting Bupa UK Health Services. This is a great opportunity to build your career in healthcare finance while making a real difference to patients and colleagues.

How you’ll help us make health happen

• Reduce aged debt and outstanding accounts in line with hospital credit control policies.

• Build strong relationships with customers and liaise daily with key contacts to secure prompt payment.

• Produce routine debtor letters and chase overdue accounts by phone

• Discuss account queries with patients and manage disputes, working with internal teams to resolve issues quickly

• Review unallocated cash daily and match payments to invoices where possible.

• Manage the Credit Control team mailbox and respond to general queries.

• Support insurance and self‑pay debt processes as needed flexibility is key.

• Maintain hospital refunds and assist with other tasks as directed by Team Leaders

• Build effective working relationships across Finance and the wider business

Key Skill & Qualifications needed for this role

• Previous experience in a financial administrator role is required

• Strong customer service skills—you’ll be confident and professional when speaking with patients and clients.

• Good Excel, Word and Outlook skills, with attention to detail and accuracy is essential

• Analytical mindset—able to find relevant information and spot opportunities for improvement

• Excellent communication and collaboration skills; calm under pressure and organised is required

• Flexible and proactive—you’ll adapt quickly when priorities change

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.

• Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”. We champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: [email protected]

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