You will play a key role in contributing to our Company Values – One Team, Test & Learn, Choose to Care and Customer First.
Your creativity and thinking ‘outside the box’ will be encouraged; using AI and technology to optimise today and help to drive transformation for tomorrow.
What you'll be doing...
Customer Focussed
- Build rapport with Sales team to help chase collection, educate the Sales team about credit risks and ensure rigorous governance process is followed by the Sales team in a collaborative manner.
- Maintain strong relationships with customers, providing excellent customer service and addressing their queries or concerns related to credit matters.
- Evaluate and assess the creditworthiness of new and existing customers through financial analysis, credit checks and payment history review.
- Develop and implement strategies to minimise late or non-payment by customers, including initiating collection actions and negotiating payment plans.
Day-to-Day
- Oversee invoicing, cash application, unapplied cash resolution, payment processing, credit notes and AR reconciliations.
- Timely review customer ledger with credit controllers, escalate potential issue to Credit Control Manger.
- Ensure receivables‑related month‑end tasks are completed accurately and on time, including adjustments and reconciliations.
- Work closely with Sales, Billing, Treasury and Finance to streamline the order‑to‑cash process and resolve root‑cause issues.
- Produce Weekly and Monthly aged debt reports.
- Produce and update Credit control targets and ledgers weekly.
Systems and AI; Seeking Opportunities
- Monitor and analyse credit control processes and recommend improvements to increase efficiency and accuracy; seek opportunities with AI to help drive the department forward.
- Optimise the use of our newly implemented systems.
- Act as the key user in projects and share knowledge with the rest of the team.
- Coach and share best practices with the credit control team.
Compliance
- Adhere to credit control policies and procedures; ensure key business process procedures are thoroughly documented.
- Ensure compliance with Group policies and internal controls.
- Work closely with Financial Reporting to ensure all tax legislations are met, such as VAT and Barter transactions.
- Assist with audits, provide documentation and support as needed
A little bit about you...
- Previous experience in supervising credit control or accounts receivables.
- Strong knowledge of credit control principles, practices and regulations.
- Excellent analytical skills with the ability to evaluate financial information, perform risk assessments and make informed credit decisions.
- Strong Excel skills including VLOOKUP's and pivot tables.
- Exceptional attention to detail and accuracy in data entry and documentation.
- Outstanding communication and negotiation skills, with the ability to build rapport and effectively resolve conflicts.
- Experience with SAP
- Experience in using AI in business environment would be advantageous
A little bit more about us...
- We believe in building a diverse and inclusive culture and positive employee experience.
- We are One Team, more than just ourselves.
- We are customer first, we understand, and help solve our customers’ problems.
- We Test & Learn, we are empowered to learn and grow, unafraid of change.
- We choose to care, we are committed to doing the right thing, the right way.
It’s really important to us that we give as much to our colleagues as they give to us.
Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves.
We believe that diversity of thought, experience and background provides the platform for great creativity,
We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.
About our recruitment process….
1. You find or get sent this job advert, read it, and feel like you’re you’d be a great addition to the JCD family.
2. You send in your application to let us know you’re interested.
3. We see your application, get excited, and give you a call.
4. You’ll meet us twice, depending on the role prepare a presentation and we’ll get to know each other.
5. You’ll begin your journey with us, were excited to support and develop you throughout you career.
