The Country Manager will own the UK business operations, ensuring exceptional customer experience, scalability, and strong governance with NHS stakeholders. Responsible for building systems, leading teams, and driving delivery outcomes.
Country Manager - UK
The Role
We are hiring a Country Manager to own the UK business end to end. This role is accountable for scaling delivery across the NHS and ensuring every trust receives an exceptional, repeatable experience as Lyrebird grows. This is a senior, hands-on role for an experienced NHS operator who has built and scaled healthcare delivery and wants real ownership, not a narrow functional remit.
Lyrebird has established traction across the NHS and strong commercial momentum in the UK. As adoption grows, we are investing ahead of scale to ensure delivery quality, customer experience, and operational discipline keep pace with demand.
The Country Manager will build the operating system for the UK business. This includes how we run pilots, roll out at scale, manage customer relationships, and hold ourselves and our customers to high standards. The goal is simple: every trust we work with becomes a long-term partner and reference customer.
About Us
Lyrebird Health is transforming the quality and accessibility of healthcare by automating clinicians’ most time-consuming tasks. Thousands of clinicians across multiple disciplines use Lyrebird every day.
Clinicians trust us to deliver a fast, reliable, and secure experience in high-stakes clinical environments. We take that responsibility seriously and build our company around earning and maintaining that trust.
If you are excited by the challenge of owning and scaling a mission-critical NHS business, we would love to hear from you.
What you'll do
- Own the UK business with accountability for operational performance and delivery outcomes
- Build the systems, processes, and team required to scale across the NHS
- Ensure every NHS trust receives a best in class customer experience
- Run pilots and rollouts that convert reliably and set Lyrebird up for long term success
- Lead customer delivery including implementation, training, go live, and ongoing relationships
- Establish strong governance, cadence, and accountability with senior NHS stakeholders
- Partner with commercial leadership to support sustainable growth
- Hire and lead the UK customer, implementation, and operations teams
What you'll bring
- Deep NHS or UK healthcare experience
- Experience running a region, country, or large-scale customer or operations function
- A track record of scaling delivery and customer experience in complex environments
- Strong judgment, high ownership, and comfort operating with ambiguity
- Experience in a scaling technology or healthcare business
- This is a senior leadership role. You will have operated at exec or near-exec level, owned outcomes end to end, and led other senior leaders.
At Lyrebird, you don’t just write code — we help shape the future of the human experience.
If you want to pioneer, to create, and to see your work touch lives directly, we’d love to hear from you.
We’re building a team that reflects the diversity of the people who’ll benefit from our work. We want Lyrebird to be a place where everyone feels safe, supported, and able to thrive. If you’re from an underrepresented background in tech, we especially encourage you to apply — even if you don’t meet every single requirement.
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