Corporate Receptionist

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Hours - 40hrs Monday to Friday. Rotating weekly shifts 7am-3pm. 9am-5pm 11am-7pm.

Based - London N1 (Kings Cross Area)

Role Purpose

A highly self-motivated and passionate team player with a great attention to detail.  

The key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and its clients. Providing services to the highest possible standards as well as representing the client and JLL values in appearance, presentation and manners. 

You will take ownership and manage the front of house experience, help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience and provide the necessary support for business related events and community-based initiatives.  

In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners.  Your ability to proactively resolve queries and issues will be the cornerstone to your success in this role. 

What this job involves

Customer Service: 

• Greet, assist and direct candidates/new hires/visitors and the general public to the appropriate staff member 

• Receive, direct and relay telephone, email and other queries 
• Administration of parking spaces for visitors, employees (where applicable) 
• Arrange taxis for client staff and visitors as requested 
• Book onsite meeting rooms and hospitality as per client requests and according to site procedures 

HSE, Security & Quality: 

• Liaise with site managing agent and site security.  
• Demonstrate permanent high level of security awareness, knowledge of emergency evacuation procedures, procedures for visits from local authorities as well as general Health & Safety 
• Issuing of ID and access badges for new hires/vendors/visitors and maintaining record of same. 
• Monitor and maintain office and badge consumables in line within agreed stock levels. 
• Maintain the security sign-in book 
• Carry out site induction, for new starters, act as the first line of support for any concerns raised 
• Understand & actively support JLL’s Quality Management program 

Site Operations: 

• Conduct daily meeting room and office checks as required by Workplace Manager 
• Prepare & serve hot beverages, layout & clear away catering as required  
• Manage all the requests on the Facilities helpdesk and liaise with service providers 
• Handle/Assist with incoming and outgoing mail enquiries according to the existing procedures 
• Assist in coordinating the repair and maintenance of office equipment and in the ordering in of office supplies. 

• Keep accurate and update records of seating plan 
• Ensure accurate and detailed hand over is planned & passed on (for tasks for within responsibility), if absent from the business. 

Sound like you? To apply you need to be / have:

• You are passionate about people, providing them with great experiences. A natural "people person" with exceptional Customer Service skills 
• Has strong relationship building skills to be able to get to know, understand and respond to the needs of our staff and customers 
• High attention to detail 
• Flexible and proactive 
• Ability to react quickly and decisively when faced with a problem or issue 
• Team player, 3 years’ experience in working within a Front of House or Reception environment ideally gained within a corporate or hotel environment 
• Able to work off their own initiative and with minimal direction 
• Strong team player with a commitment to support their colleagues 
• Exceptionally organised and skilled in multi-tasking 
• Computer Literate – good understanding and working knowledge of office software. 
• Communication – good level written, oral communications skills. An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions. 
• Proven track record of achievement 
• An ability to understand problems, its impact and provide resolutions in a timely manner 
• Feel empowered to take action and resolve issues quickly and thoughtfully 
• Excellent time management and organisational skills 
• Ability to work under pressure and to tight deadlines 

Additional Requirements

• Travel & Site Coverage: Flexibility to travel and cover additional sites occasionally, with expenses paid
• Professional Development: Must hold or be willing to upskill in first aid and fire marshal courses (training arranged and paid for by company)

At JLL, we believe the most effective teams are built when everyone is empowered to thrive. We support each other's wellbeing and champion inclusivity and belonging across teams, reflecting the diversity of the UK. If you're ready to take the more inspiring, innovative, and optimistic path on your journey toward success as a Corporate Receptionist, we invite you to join our team and make a lasting impact

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.