Job Description
About FIS:
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the role:
This role works on small to large, complex projects that require increased skills in multiple communication principles and technologies. The role works on one or more projects as a team member or occasionally as a project lead.
About the team:
The Client Communications Team’s mission is to foster clear, effective, and impactful communication within our organization, with our clients, and maintain a steadfast focus on the client’s experience.
What you will be doing:
- Draft and send client-facing communications during technology or service incidents from initial alert through resolution, ensuring accuracy, alignment to SLAs and use of approved playbooks and templates.
- Join major incident bridges, synthesize technical updates into clear non-technical language, and coordinate with the Incident Commander, Technology, Client Support and Account Management teams.
- Escalate material client impact or reputational risk to senior communications and leadership and provide concise situation summaries and talking points for internal leaders and client-facing teams.
- Participate in an on-call rotation (including evenings, overnights, weekends and holidays), documenting key details, contributing to post-incident reviews, and providing clear handoffs to other on-call colleagues.
- Track and report on communication timeliness, volume, engagement and key incident themes, recommending improvements to templates, workflows and cadences based on incident learnings and client feedback.
- Writes copy for the publication of various materials, e.g., news releases, management briefs, critical issue bulletins, articles, speeches, slide presentation scripts, marketing brochures, documentation, newsletters, personnel policies/procedures, personnel/management manual updates) as necessary.
- Determines need for and content of graphics to explain and enhance written materials and edits materials for content, grammar, format, etc.
- Gains approval on materials from appropriate personnel, reviews final copy of materials to ensure correctness and readiness for production and arranges for production, duplication and distribution of materials.
- Meets with internal and external customers requesting publication to gather information, e.g., purpose/message of materials, method of communications and tone/image of materials and make recommendations on the organization, style, etc. of materials.
- Performs communications-related support activities. Assists in developing objectives, standards, procedures, etc. for various publications and events, e.g., brochures and newsletters.
- Maintains history file of company publications, product releases, etc. Provides general information to employees and/or outside organizations regarding the company, policies and communications-related activities and events.
What you bring:
Bachelor’s degree in communications or the equivalent combination of education, training, or work experience. Typically requires three or more years of experience in a communications-related field, e.g., advertising, public relations, marketing, communications, incident communications; or equivalent combination of education and experience.
- Proficiency in communication practices and techniques
- Knowledge of the production requirements for printed material
- Knowledge of project management methods and techniques
- Proficiency in managing media representatives
- Excellent verbal and written communication skills to technical and non-technical audiences of various s levels in the organization, e.g., executive, management, individual contributors
- Excellent problem solving and time management skills managing multiple deadlines
- Proficiency to operate independently
What we offer you:
- Flexible and creative work environment.
- Diverse and collaborative atmosphere.
- Professional and personal development resources.
- Opportunities to volunteer and support charities.
- Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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