Core Account Manager

About the Role

As a Core Account Manager at Wolters Kluwer Health, you will manage renewals and drive revenue growth across a large portfolio of lower-revenue accounts within the UK and Ireland. The role focuses on ensuring a smooth and timely renewal process while proactively identifying opportunities to expand existing customer relationships. Success in this position requires strong organisational skills, proactive customer engagement, and close collaboration with internal sales and operations teams to support accurate forecasting and revenue performance.

Key Responsibilities

Renewals

• Manage the full renewal lifecycle for approximately 165 core accounts across the UKI region.
• Proactively initiate early renewal discussions with customers to ensure timely engagement and contract continuation.
• Prepare accurate renewal quotations and manage the process through to successful closure.
• Maintain accurate and up-to-date account records in Salesforce to support pipeline visibility and forecasting.
• Identify and escalate at-risk accounts to relevant stakeholders to minimise churn.
• Deliver against annual renewal revenue targets.

New Business Development

• Identify upsell, cross-sell, and additional product opportunities within the assigned customer portfolio.
• Conduct initial qualification to understand customer needs, priorities, and budget.
• Develop and maintain a robust forward-looking pipeline to support revenue targets.
• Contribute to overall financial performance through proactive opportunity identification and qualification.

Key Skills & Competencies

Customer Engagement
Ability to build and maintain strong customer relationships while effectively managing a high volume of accounts.

Sales Execution
Proven ability to manage renewal cycles, identify growth opportunities, and execute structured sales processes.

Communication
Strong written and verbal communication skills when engaging with customers and internal teams.

CRM Expertise
Advanced use of Salesforce for account management, pipeline tracking, and forecasting.

Organisation & Time Management
Ability to prioritise effectively and manage multiple deadlines across a large account portfolio.

Attention to Detail
Ensures accuracy in quoting, CRM updates, forecasting notes, and renewal documentation.

Analytical Thinking
Ability to interpret account data and engagement history to identify risks, trends, and growth opportunities.

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.