Lead design and implementation of conversational and agentic AI solutions for clients, building voice and natural language interfaces, prototypes, and responsive web front-ends. Conduct user research and usability testing, collaborate with cross-functional teams to integrate AI platforms (Dialogflow, Amazon Lex, Azure OpenAI, AWS Bedrock), and apply human-centered design to optimize contact center workflows and customer experiences.
The Opportunity
As a Conversational AI and Agentic AI - Senior Associate, you will engage in the dynamic field of User Interaction Engineering within our Advisory practice. This role involves leveraging your skills in software and product innovation to enhance client experiences through cutting-edge AI solutions. You will be at the forefront of developing and implementing AI-driven strategies that align with our clients' business objectives, focusing on creating seamless and intuitive user interactions.
As a Senior Associate, you will utilize your problem-solving abilities and critical thinking to navigate complex challenges and deliver quality solutions. You will have the opportunity to build meaningful client relationships, anticipate their needs, and guide junior team members. Your role will involve analyzing complex concepts and interpreting data to inform insights and recommendations, all while maintaining professional and technical standards.
In this role at PwC, you will collaborate with multidisciplinary teams to drive innovation and deliver impactful AI solutions. Your work will contribute to the broader objectives of our projects, enhancing your personal brand and technical skills. Embrace the opportunity to grow in a supportive environment that values creativity, collaboration, and continuous learning.
Responsibilities
- Developing and implementing AI-powered contact center solutions using tools such as Dialogflow and Amazon Lex
- Designing and prototyping user interfaces with a focus on usability and accessibility, utilizing Figma and HTML5
- Conducting user research and analysis to inform the design and customization of interactive systems
- Collaborating with cross-functional teams to integrate Agentic AI protocols and enhance customer experience strategies
- Creating and refining mock-ups and prototypes to align with client requirements and feedback
- Analyzing industry trends to identify opportunities for innovation in user interaction engineering
- Leading the development of natural language interfaces and voice design for enhanced user engagement
- Utilizing AngularJS and React frameworks to build responsive and dynamic web applications
- Managing workflow development and analysis to optimize processes and improve efficiency
- Applying human-centered design principles to create intuitive and user-friendly digital products
What You Must Have
- At least a Bachelor's degree
- At least 3 years of experience
What Sets You Apart
- Experience with AI-powered contact center solutions
- Proficiency in Dialogflow and Amazon Lex for NLP tasks
- Utilizing Azure OpenAI and AWS Bedrock for AI development
- Developing voice design and natural language interfaces
- Conducting usability testing and user experience research
- Creating mock-ups and interactive design prototypes
- Analyzing industry trends and customer insights for strategy
The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines
As a Conversational AI and Agentic AI - Senior Associate, you will engage in the dynamic field of User Interaction Engineering within our Advisory practice. This role involves leveraging your skills in software and product innovation to enhance client experiences through cutting-edge AI solutions. You will be at the forefront of developing and implementing AI-driven strategies that align with our clients' business objectives, focusing on creating seamless and intuitive user interactions.
As a Senior Associate, you will utilize your problem-solving abilities and critical thinking to navigate complex challenges and deliver quality solutions. You will have the opportunity to build meaningful client relationships, anticipate their needs, and guide junior team members. Your role will involve analyzing complex concepts and interpreting data to inform insights and recommendations, all while maintaining professional and technical standards.
In this role at PwC, you will collaborate with multidisciplinary teams to drive innovation and deliver impactful AI solutions. Your work will contribute to the broader objectives of our projects, enhancing your personal brand and technical skills. Embrace the opportunity to grow in a supportive environment that values creativity, collaboration, and continuous learning.
Responsibilities
- Developing and implementing AI-powered contact center solutions using tools such as Dialogflow and Amazon Lex
- Designing and prototyping user interfaces with a focus on usability and accessibility, utilizing Figma and HTML5
- Conducting user research and analysis to inform the design and customization of interactive systems
- Collaborating with cross-functional teams to integrate Agentic AI protocols and enhance customer experience strategies
- Creating and refining mock-ups and prototypes to align with client requirements and feedback
- Analyzing industry trends to identify opportunities for innovation in user interaction engineering
- Leading the development of natural language interfaces and voice design for enhanced user engagement
- Utilizing AngularJS and React frameworks to build responsive and dynamic web applications
- Managing workflow development and analysis to optimize processes and improve efficiency
- Applying human-centered design principles to create intuitive and user-friendly digital products
What You Must Have
- At least a Bachelor's degree
- At least 3 years of experience
What Sets You Apart
- Experience with AI-powered contact center solutions
- Proficiency in Dialogflow and Amazon Lex for NLP tasks
- Utilizing Azure OpenAI and AWS Bedrock for AI development
- Developing voice design and natural language interfaces
- Conducting usability testing and user experience research
- Creating mock-ups and interactive design prototypes
- Analyzing industry trends and customer insights for strategy
The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines
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