Contract Manager

We are seeking a diligent and detail-oriented Facilities Management Contract Manager to oversee our primary facilities management integrator contract. This role is pivotal in ensuring the seamless operation and adherence to our facilities management standards. The Contract Manager will be responsible for auditing contracts, spot-checking services, and acting as a key escalation point for the operations team. 

The ideal candidate will possess strong analytical and auditing skills with a keen eye for detail. They should have excellent communication and interpersonal skills to effectively liaise with contractors, operations teams, and senior management. The ability to manage and resolve conflicts and escalate issues appropriately is crucial for this role. 

Additionally, the successful candidate should demonstrate strong organizational skills and the capability to manage multiple tasks and priorities simultaneously. Proficiency in Microsoft Office Suite and facilities management software is also required. 
 

Key Responsibilities

·       Contract Oversight: Manage and oversee the main facilities management integrator contract, ensuring compliance with all stipulated terms and conditions. 

·       Auditing: Conduct regular audits of facilities management contracts to ensure contractors are adhering to agreed-upon standards and protocols. 

·       Quality Assurance: Perform spot checks to assess the quality of services provided by the contractors, including cleaning, security, front of house services, and mechanical and electrical maintenance. 

·       Escalation Management: Serve as the primary point of contact for the operations team to escalate issues when integrators are not meeting performance expectations or when coordinating high-profile jobs. 

·       Coordination: Work closely with the operations team and integrators to ensure timely and efficient completion of high-profile and critical tasks. 

·       Reporting: Prepare and present detailed reports on contract performance, audit findings, and quality checks to senior management. 

·       Continuous Improvement: Recommend and implement improvements to facilities management processes and contractor performance. 

Key Requirements

·       At minimum an IWFM Level 4 or equivalent Facilities Management qualification 

·       Significant experience in facilities management, contract management, or a related role. 

·       Strong analytical and auditing skills with a keen eye for detail. 

·       Excellent communication and interpersonal skills, with the ability to effectively liaise with contractors, operations teams, and senior management. 

·       Proven ability to manage and resolve conflicts and escalate issues appropriately. 

·       Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously. 

·       Proficiency in Microsoft Office Suite and facilities management software.

Strong team work skills 
 

We know flexibility is important and take a hybrid approach to working, please contact us for further details.

Grosvenor is proud to be a Disability Confident Committed employer.  If you would like to speak with us for more detail, please contact [email protected]

We want you to have every opportunity to show us your strengths. There are adjustments available for our process, please contact us on [email protected] to discuss.

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